Housekeeping Coordinator

fourseasons; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Dry cleaning for employee uniforms

Complimentary employee meals

Complimentary parking

Career growth opportunities

Job summary

Four Seasons Hotel Nashville is seeking a Housekeeping Coordinator to support daily housekeeping operations, manage guest requests, and coordinate staff assignments. The role emphasizes organization, communication, and delivering exceptional guest experiences in a luxury hotel setting.

This full-time position requires at least 1 year in a similar role, with strong Microsoft Office skills and a customer-focused mindset.

Qualifications

• Minimum of 1 year of experience in a similar administrative, housekeeping, or coordination role; supervisory experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service skills with a focus on guest satisfaction.

Responsibilities

• Answer and manage all incoming Housekeeping calls, ensuring requests are directed promptly and accurately.
• Coordinate daily Housekeeping operations to maximize departmental efficiency.
• Lead and support special projects aimed at enhancing housekeeping services and product quality.
• Prepare room assignment boards and review staffing levels for upcoming shifts.
• Maintain accurate and organized departmental records, files, and office operations.
• Monitor and follow up on guest traces, special requests, and service recovery opportunities.
• Review guest profiles and ensure Housekeeping-related preferences and requests are fulfilled.

Skills

Organizational skills

Multitasking

Communication skills

Microsoft Word

Microsoft Excel

Customer service

Fast-paced environment

Bilingual or multilingual (asset)

Tools

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrantly restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are seeking a Housekeeping Coordinator, an exciting opportunity to join the team at Four Seasons Hotel Nashville.

The Housekeeping Coordinator plays a vital role in supporting the daily operations of the Housekeeping Department by ensuring effective communication, organization, and coordination of guest requests and departmental activities. This position helps maintain the highest standards of cleanliness, service excellence, and guest satisfaction while supporting a seamless operation across the hotel.

What You Will Do:

• Answer and manage all incoming Housekeeping calls, ensuring requests are directed promptly and accurately.
• Coordinate daily Housekeeping operations to maximize departmental efficiency.
• Lead and support special projects aimed at enhancing housekeeping services and product quality.
• Prepare room assignment boards and review staffing levels for upcoming shifts.
• Maintain accurate and organized departmental records, files, and office operations.
• Monitor and follow up on guest traces, special requests, and service recovery opportunities.
• Review guest profiles and ensure Housekeeping-related preferences and requests are fulfilled.
• Respond to guest needs in a timely manner and elevate concerns when necessary.
• Communicate room status updates and engineering issues, following established procedures for resolution.
• Assist with room inspection, cleaning, and preparation as needed to support operational requirements.
• Foster positive working relationships with Room Attendants, House Attendants, Laundry Attendants, and other hotel departments.

What You Bring:

• Minimum of one (1) year of experience in a similar administrative, housekeeping, or coordination role; supervisory experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Excellent customer service skills with a focus on guest satisfaction.
• Ability to work effectively in a fast-paced environment and adapt to changing operational needs.
• Bilingual or multilingual abilities are an asset.

What We Offer:

• Competitive salary, wages, and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons properties worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Complimentary parking
• Opportunities for career growth within Four Seasons Hotels & Resorts

Schedule & Hours:

• Full-Time Position
• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

Visa Requirements

Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affi…

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal