Event Services Manager

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discounts

Dry cleaning

Employee meals

Job summary

Four Seasons Hotels and Resorts in Nashville is seeking an Event Services Manager to support the Director of Events and oversee day-to-day coordination for group conference bookings. You will enforce sales terms and guide planners through planning, ensuring client needs align with hotel operations.

You will lead cross-department collaboration, manage guestroom arrangements, and upsell where appropriate to maximize revenue while maintaining impeccable service standards.

Qualifications

• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Minimum of 3 years in event management, preferably within a luxury hospitality environment.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
• Requires reading, writing, and oral proficiency in the English language.

Responsibilities

• Plan and finalize the requirements of confirmed group bookings and ensure effective communication through Resumes, BEOs, Daily Reports, etc. while maximizing revenue potential through upselling.
• Coordinate all guestroom reservations in conjunction with the Group Rooms Coordinator and coordinate group arrival and departures.
• Make personal contact with all departments to ensure the success of the event.
• Maintain an active trace/follow-up system.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Events promptly informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Décor etc.)
• Attend and participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Post-Convention Meetings, Planning Visits, and Menu Tastings.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Assist with all guest inquires within the Sales, Catering and Conference Services department, including assistance with high telephone volume and walk-in site inspections as needed.

Skills

Leadership

Client relations

Organizational skills

Event management software

Microsoft Office

English proficiency

Education

Bachelor’s degree in Hospitality / Event Management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the Role

We are looking for a Event Services Manager who will support the Director of Events and Event Services, overseeing the day-to-day operation in coordinating all requirements for various conference groups booked by the Group Sales Department. This position is responsible for enforcing the terms of sales agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

What You Will Do

• Plan and finalize the requirements of confirmed group bookings and ensure effective communication through Resumes, BEOs, Daily Reports, etc. while maximizing revenue potential through upselling.
• Coordinate all guestroom reservations in conjunction with the Group Rooms Coordinator and coordinate group arrival and departures.
• Make personal contact with all departments to ensure the success of the event.
• Maintain an active trace/follow-up system.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Events promptly informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Décor etc.)
• Attend and participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Post-Convention Meetings, Planning Visits, and Menu Tastings.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Assist with all guest inquires within the Sales, Catering and Conference Services department, including assistance with high telephone volume and walk-in site inspections as needed.

What You Bring

• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Minimum of three (3) years of experience in event management, preferably within a luxury hospitality environment.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
• Requires reading, writing, and oral proficiency in the English language.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discounts for stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Schedule & Hours

• Full-Time position.
• Eight to ten-hour shifts; scheduled days and work hours may vary based on business needs.
• Availability to work mornings, evenings, weekends, and holidays as required by event schedules.

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Afficanative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal