Housekeeping Coordinator

Four Seasons; Nashville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Training & development

Employee discounts

Free dry cleaning

Employee meals

Free parking

Career growth opportunities

Job summary

Four Seasons Hotel Nashville is seeking a Housekeeping Coordinator to support daily Housekeeping operations, ensuring effective communication and organization of guest requests and activities. You will help maintain high cleanliness standards and guest satisfaction while coordinating across hotel departments.

The role involves managing calls, staffing, and room status, with opportunities to lead special projects and growth within Four Seasons Hotels & Resorts.

Qualifications

• Minimum of one year of experience in an administrative, housekeeping, or coordination role; supervisory experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office applications (Word and Excel).
• Excellent customer service with a guest-first mindset.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Bilingual or multilingual abilities are an asset.

Responsibilities

• Answer and manage all incoming Housekeeping calls and direct requests promptly.
• Coordinate daily Housekeeping operations to maximize efficiency.
• Lead and support special projects to enhance services and quality.
• Prepare room assignment boards and review staffing for shifts.
• Maintain accurate departmental records and files.
• Monitor guest traces, special requests, and service recovery opportunities.
• Review guest profiles and fulfill Housekeeping preferences and requests.
• Respond to guest needs timely and escalate concerns when needed.
• Communicate room status updates and engineering issues per procedures.
• Assist with room inspection, cleaning, and preparation as required.
• Foster positive relationships with House Attendants and other departments.

Skills

Organizational skills

multitasking

Communication skills

Customer service

Fast-paced adaptability

Bilingual/multilingual (asset)

Tools

Microsoft Office (Word)

Microsoft Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

We are seeking a Housekeeping Coordinator , an exciting opportunity to join the team at Four Seasons Hotel Nashville . The Housekeeping Coordinator plays a vital role in supporting the daily operations of the Housekeeping Department by ensuring effective communication, organization, and coordination of guest requests and departmental activities. This position helps maintain the highest standards of cleanliness, service excellence, and guest satisfaction while supporting a seamless operation across the hotel.

What You Will Do:

• Answer and manage all incoming Housekeeping calls, ensuring requests are directed promptly and accurately.
• Coordinate daily Housekeeping operations to maximize departmental efficiency.
• Lead and support special projects aimed at enhancing housekeeping services and product quality.
• Prepare room assignment boards and review staffing levels for upcoming shifts.
• Maintain accurate and organized departmental records, files, and office operations.
• Monitor and follow up on guest traces, special requests, and service recovery opportunities.
• Review guest profiles and ensure Housekeeping‑related preferences and requests are fulfilled.
• Respond to guest needs in a timely manner and escalate concerns when necessary.
• Communicate room status updates and engineering issues, following established procedures for resolution.
• Assist with room inspection, cleaning, and preparation as needed to support operational requirements.
• Foster positive working relationships with Room Attendants, House Attendants, Laundry Attendants, and other hotel departments.

What You Bring:

• Minimum of one (1) year of experience in a similar administrative, housekeeping, or coordination role; supervisory experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Excellent customer service skills with a focus on guest satisfaction.
• Ability to work effectively in a fast‑paced environment and adapt to changing operational needs.
• Bilingual or multilingual abilities are an asset.

What We Offer:

• Competitive salary, wages, and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons properties worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Complimentary parking
• Opportunities for career growth within Four Seasons Hotels & Resorts

Schedule & Hours:

Full‑Time Position

Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

Visa Requirements

Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal