Director of Public Relations & Communications

Four Seasons; Nashville (TN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Employee discount for stays at FourSe​

Complimentary dry cleaning for staff

Complimentary employee meals

Comprehensive health benefits

Retirement savings plan

Career growth opportunities

Job summary

Four Seasons Nashville seeks a Director of Public Relations & Communications to lead the strategic development and execution of communications, public relations, and social media initiatives. Elevate the hotel's brand presence, strengthen media relationships, and enhance guest engagement while aligning with global standards and business objectives.

The role collaborates with marketing, sales, and events teams to drive media coverage and guest engagement across outlets and venues in a luxury

Qualifications

• Bachelor's degree in Journalism, Communications, Public Relations, Marketing, or related field; equivalent experience considered.
• 5–7 years in public relations, communications, marketing, or journalism.
• Hospitality/luxury brand or F&B experience preferred.
• Strong verbal and written communication with ability to craft compelling stories and media pitches.
• Proven success building media, community, and business relationships; proficient in social media monitoring tools.

Responsibilities

• Lead strategic public relations and communications efforts to elevate the hotel's brand presence.
• Cultivate relationships with local, regional, and national media for impactful coverage.
• Oversee social media strategy and content aligned with Four Seasons brand standards.
• Coordinate crisis communication and reputation management as needed.
• Partner with marketing, sales, and events to amplify campaigns and partnerships.

Skills

Media relations

Communications

Storytelling

Social media

Media pitches

Education

Bachelor's degree in Journalism or Communications

Tools

Hootsuite

Sprout Social

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About The Role

The Four Seasons Hotel and Private Residences Nashville seeks a Director of Public Relations & Communications to join our talented team. This role is responsible for leading the strategic development and execution of communications, public relations, and social media initiatives that elevate the hotel's brand presence, strengthen media relationships, and enhance guest engagement while supporting Four Seasons' global standards and business objectives.

What You Will Do

• Elevate Restaurant & Bar Concepts: Develop strategic public relations initiatives that engage the influencer community, create compelling food & beverage activations that resonate with locals, residents, and hotel guests.
• Partner with culinary leadership, sales, and events teams to drive covers across all meal periods in outlets. This role represents Bacco, Bacco Bar, and Riviere rooftop through signature events, community partnerships, media relations, and integrated digital and social campaigns.
• Develop and execute a comprehensive public relations and communications strategy that supports the hotel's business goals and market positioning.
• Build and maintain strong relationships with local, regional, and national media to secure impactful coverage and storytelling opportunities.
• Lead media outreach efforts, including press visits, media events, interviews, press releases, and editorial pitches.
• Oversee the hotel's social media strategy and content development to ensure alignment with Four Seasons brand standards.
• Monitor social media performance, engagement metrics, and industry trends to optimize digital presence and guest interaction.
• Partner with marketing, sales, and events teams to amplify campaigns, promotions, partnerships, and special events.
• Manage internal communications initiatives that foster employee engagement and alignment with hotel objectives and values.
• Represent the hotel within the local community and cultivate partnerships with organizations, influencers, and key stakeholders.
• Ensure consistency in messaging across all communication channels and collaborate with corporate teams on brand initiatives.
• Support crisis communication and reputation management efforts when needed.

What You Bring

• Bachelor's degree in Journalism, Communications, Public Relations, Marketing, or a related field; equivalent experience will be considered.
• 5-7 years of experience in public relations, communications, marketing, or journalism.
• Previous hospitality, luxury brand, or food and beverage experience preferred.
• Strong verbal and written communication skills with the ability to develop compelling stories and media pitches.
• Demonstrated success building media, community, and business relationships, along with proficiency in social media platforms and monitoring tools.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Comprehensive health and wellness benefits
• Retirement savings plan
• Career growth opportunities within a global luxury hospitality company

Schedule & Hours

• Full-time position
• Primarily daytime business hours with flexibility to work evenings, weekends, and holidays as required to support events, media functions, and operational needs.

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affnameative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf