Housekeeping - Central Services (FT)

Spa Ojai; Ojai (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Spa Ojai in Ojai, California is seeking a Central Services Attendant (Hostar) to deliver exceptional guest service and maintain quality standards. You will be responsible for restocking and delivering Hostar Carts with linens and amenities, while ensuring attention to detail and guest satisfaction.

The ideal candidate should possess excellent guest service abilities, experience in hospitality, and a valid driver’s license. Join our dynamic team to enhance the guest experience at Spa Ojai.

Qualifications

• Ability to deliver Forbes Five Star service with attention to detail.
• Experience in hospitality in a similar position.
• Valid Driver’s License.

Responsibilities

• Attend to guest requests efficiently.
• Restock and deliver Hostar Carts to designated buildings.
• Maintain preventive maintenance for Hostar equipment.
• Ensure security of hotel property and report maintenance needs.

Skills

Positive demeanor

Team player

Excellent guest service

Basic arithmetic

Good judgment

Attention to detail

Ability to follow directions

Valid Driver’s License

Hospitality experience

Chemical handling knowledge

Basic English communication

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

Posted Monday, June 8, 2026 at 10:00 AM

The Central Services Attendant (Hostar) will provide Forbes Five Star service with attention to detail, quality, and consistency. Stocks and supplies the Hostar Carts used by the Room and Turndown Attendants. Delivers Hostar Carts with clean linen and fresh amenities in preparation for each new shift. Completes daily assigned work orders, meeting quota of work. Communicating via radio throughout shift remaining alert and responding to orders that pertain to designated area position provides the opportunity to select an appropriate leveling program based on quality of work and job knowledge.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

• Possess a positive, outgoing and friendly personality.
• Team player.
• Ability to provide excellent guest service.
• Ability to perform basic arithmetic.
• Exercise good judgment and be a clear thinker in pressure situations.
• Ability to focus attention to detail.
• Ability to follow directions and work without direct daily supervision.
• Valid Driver’s License
• Experience in the hospitality industry in a similar position.
• Knowledge of proper chemical handling.
• Basic ability to communicate in the English language.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

• Attend to numerous types of guest requests, adhering to established delivery deadlines
• Efficiently process and prioritize tasks.
• Hand folds robes and terry to proper fit Hostar trays
• Machine wash and hand dry guest room glasses.
• Hand fill cleaning solution bottles and ensure all bottles are correctly labeled.
• Restock Hostar Carts with amenities, cleaning tools, cleaning products and linen and deliver to designated buildings following the proper sequence.
• Follow proper sequence in the Hostar Cart delivery process.
• Retrieves trash and bins of dirty linen and replaces with empty bins for the next shift in linen closets
• Organize clean linen (sheets and terry) bins and store them in designated areas.
• Ensures all dirty linen bins are collected and in order for linen company vendors.
• Assist delivering guest requests including cribs, rollaways, microwaves, pet amenities, ice. Assure working condition, cleanliness and good appearance of the items, meeting established hotel standards.
• Weekly conducts guest and cleaning supplies inventory reporting when running below par level.
• Assist discarding guest room terry and sheets.
• Maintain and conduct preventive maintenance with all Hostar equipment (wheel condition e.g., air grease doors, repair damaged panels, etc.)
• Safely operate Hostar equipment and display work habits that promote accident prevention.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Ensure security of hotel property, guest rooms, storage and storeroom access, including assigned keys and communication devices.
• Monitor and prevent pilferage of hotel supplies.
• Remain attentive to guests, continually serving them to ensure an enjoyable visit.
• Remain calm and courteous in demanding and difficult guest situations, resolving issues whenever possible and reporting to supervisor or manager.
• Adhere to health department sanitation and safety regulations.
• Handle cleaning chemicals in accordance with OSHA regulations and hotel requirements.
• Ensure equipment is functioning properly, reporting maintenance needs, to supervisor or manager.
• Respond to work orders received via Knowcross, delete work orders once complete.
• Log radio calls and follow-up with Office Coordinators on completion
• Report facility maintenance needs via Knowcross.