ROOM ATTENDANT

Big Smoke Burger; Columbia (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A well-known hospitality provider based in Columbia, South Carolina is looking for a dedicated Housekeeper. The role involves cleaning and supplying guest rooms, ensuring all areas meet safety and security standards. Ideal candidates should have prior housekeeping experience, good communication skills, and the ability to engage positively with guests. Responsibilities include maintaining cleanliness, responding to guest requests, and reporting any damages. This position offers a dynamic work environment focused on guest satisfaction.

Qualifications

• Prior housekeeping experience desirable.
• Must be able to clean rooms during an eight-hour working day.

Responsibilities

• Clean guest rooms and stock appropriate supplies.
• Respond to guest requests and report issues.
• Report any missing articles or damage.

Skills

Communication in English

Ability to clean rooms

Self-starting personality

Ability to meet appearance standards

Good communication with guests

Education

No formal education required

Job description

Basic Purpose

Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Essential Functions

• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. Tasks include:
  • Picking up trash
  • Changing linen and making the bed
  • Cleaning entire bathroom
  • Sweeping and dusting guest room
  • Cleaning the windows and balcony (80%)
• Retrieve, stock, restock and store the housekeeping cart according to prescribed procedures. (5%)
• Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift. (5%)
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%)

Non-Essential Functions

• Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%)

Knowledge and Skills

• Education: No formal education required
• Experience: Prior housekeeping experience desirable
• Skills and Abilities:
  • Must be able to communicate in English
  • Must have the ability to clean rooms during an eight hour working day
  • Self-starting personality with an even disposition
  • Ability to meet standards of appearance
  • Can communicate well with guests
• No. of employees supervised: None
• Travel required: None
• Hours Required: Scheduled days and times may vary based on need

Physical Job Requirements

• Lifting/Pushing/Pulling/Carrying: Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum.
• Bending/Kneeling: Constant bending and kneeling to clean bathroom, vanity and making beds. Dusting requires bending to reach low areas on furniture.
• Mobility: Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture.
• Continuous Standing: Continuously standing and/or walking to accomplish all that is required for position.
• Climbing Stairs: Up to approx 40 steps 10% of 40 hour week.
• Driving: No Driving Required.
• Work Environment Inside: 100% of 8 hours.
• Describe any abnormal temperature exposures: None.