Housekeeping Assistant Manager

Andaz; West Hollywood (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Andaz West Hollywood is seeking a Housekeeping Assistant Manager to help oversee the housekeeping area including public spaces and night cleaning. The role requires a solid understanding of housekeeping operations and safety policies, with a track record of strong attention to detail and guest service.

You will work closely with the Executive Housekeeper, participate in staff training and scheduling, and foster an atmosphere that drives customer and associate satisfaction.

Qualifications

• Desire to satisfy guests in a fast-paced hotel environment.
• Refined verbal and written communication.
• Ability to interact with diverse guests and colleagues.
• 2-3 years of progressive hotel Rooms Management experience.
• Service-oriented with professional presentation skills.
• Hospitality degree is an asset.
• Strong energy, leadership, and customer service focus.
• Proficiency in Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.

Responsibilities

• Assist in overseeing the entire housekeeping area, including public areas and night cleaning.
• May include staff training, development and scheduling.
• Promote an atmosphere of customer and associate satisfaction.
• Report to Executive Housekeeper and collaborate across departments.

Skills

Customer service

Communication skills

Cultural sensitivity

Rooms management

Professional presentation

High energy

Entrepreneurial spirit

Motivational leadership

Effective communicator

Bottom-line improvement

Organization

Interpersonal skills

Administrative skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- Andaz West Hollywood

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Assistant Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Assistant Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

The salary for this position starts at $70,304.00. This is the pay range for this position that Andaz West Hollywood reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills