Housekeeping Assistant Manager

Kalahari Resorts LLC; Sandusky (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, and vision coverage

Discounts at resorts

Education assistance

Job summary

Kalahari Resorts & Conventions in Sandusky, OH is seeking a Housekeeping Assistant Manager to oversee daily housekeeping operations, supervise staff, and ensure guest rooms and public areas meet high standards.

The role requires 4 years of supervisory housekeeping experience, a high school diploma, and strong computer skills including MS Office and LMS systems; bilingual English/Spanish is helpful. This position offers growth opportunities within a family-oriented hospitality company.

Qualifications

• 4 years of housekeeping supervisory experience, preferably in a hotel/resort with 500+ rooms.
• High school diploma or equivalent required.
• Four-year college degree preferred but not required.
• Proficiency with MS Office, Excel, and lodging management systems (Visual One).
• Ability to export data from LMS and other property systems; familiarity with LMS, Time/Attendance, etc.
• Bilingual in English and Spanish is helpful.

Responsibilities

• Monitor and evaluate staff performance on an ongoing basis, rewarding and disciplining as appropriate.
• Attend management and department meetings and communicate with staff on all shifts.
• Resolve guest complaints to encourage repeat visits to the resort.
• Build team environment and morale.
• Use two-way radio etiquette when communicating with associates.
• Respond to guest requests, problems, complaints, and feedback promptly and courteously.
• Schedule housekeeping activities and staff to ensure proper coverage.
• Provide tools and equipment needed for staff to perform duties.
• Schedule routine inspections of guest rooms, suites, and public areas for cleanliness and maintenance.

Skills

Housekeeping supervision

Microsoft Office

Excel

Time/Attendance systems

Bilingual English/Spanish (helpful)

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Visual One LMS

Lodging Management Systems

Time/Attendance systems

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership withcharity: water,we’realso committed to bringing clean water to one million people in Africa.

Housekeeping Assistant Manager

Kalahari Resorts & Conventions is seeking aHousekeeping Assistant Manager. In this role, you will be responsible for the efficient and effective daily operations relating to the housekeeping department and will administer the supervision of all housekeeping staff.

As part of our team, you’ll embody our Promise toLead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.
• Attend management and department meetings and communicates with staff on all shifts.
• Resolve guest complaints that will encourage repeat visits to the resort.
• Build team environment and group morale.
• Use proper two-way radio etiquette when communicating with all associates.
• Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Manage the day-to-day activities of the housekeeping department; schedule associates to ensure proper coverage.
• Ensure associates are given the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.

What We’re Looking For

• We require you to have background, consisting of 4 years of previous housekeeping supervisory experience, preferably in a hotel/resort with over 500 rooms.
• Must have a broad understanding of the tourism industry and the day-to-day operations of a large volume hotel/resort.
• High School diploma or equivalent experience required.
• Four-year college degree preferred but not required.
• Ability to understand and effectively utilize above average computer equipment and applications, to include but not limited to: Microsoft Office Suite, Excel and Property or Lodging Management Systems (Visual One).
• Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.
• Bilingual in English and Spanish is helpful.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized by Forbes as one ofAmerica’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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