Housekeeping Area Manager

Golden Entertainment, Inc.; Las Vegas (NV); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Stratosphere Gaming, LLC in Las Vegas, NV is seeking a Housekeeping Area Manager to ensure rooms, public spaces, and back-of-house areas meet the highest cleanliness and service standards. You will lead daily operations, payroll, productivity tracking, and team scheduling.

You will drive strategic initiatives, coach staff, maintain quality standards, and ensure compliance with safety and gaming regulations. Join a high‑performing team dedicated to guest satisfaction and operational excellence.

Formación

• Requires 1-3 years in hospitality or facilities with leadership exposure in housekeeping operations
• Proven decision-making ability under pressure in dynamic environments
• Strong interpersonal and communication skills to influence and coach across all levels
• Ability to adapt leadership style to changing business needs
• Commitment to inclusive, high-performing workplace culture
• Proactive problem-solving mindset with focus on accountability
• Ability to manage multiple responsibilities to meet deadlines
• Working knowledge of OSHA safety protocols, SDS, and biohazard cleanup procedures
• Proficient with moderately complex computer systems and MS Office

Responsabilidades

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence
• Translate organizational goals into actionable plans and ensure team alignment and timely delivery
• Maintain service standards within the department to meet guest expectations and goals
• Oversee cleanliness and presentation of guest rooms, public areas, and back-of-house spaces
• Manage payroll and other administrative duties with accuracy and compliance
• Ensure compliance with gaming laws and company policies
• Provide real-time coaching and performance feedback to staff
• Address guest concerns promptly to maintain satisfaction
• Perform other duties as assigned

Conocimientos

Leadership

Scheduling

Staff coaching

Operations management

Communication

Hospitality experience

Educación

High School Diploma

Hospitality degree (preferred)

Herramientas

Microsoft Office

Excel

Outlook

Teams

Descripción del empleo

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As a Housekeeping Area Manager, you play a key role in delivering a seamless guest experience by ensuring all guest rooms, public areas, and back‑of‑house spaces meet the highest cleanliness and service standards. You oversee daily operations including lost & found, payroll, productivity tracking, seniority lists, and team scheduling based on business needs. Your leadership and attention to detail are essential to the efficiency of the department and the overall success of the property.

Job Description

Essential Functions and Responsibilities:

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Oversee the cleanliness and presentation of all guest rooms, public areas, and back‑of‑house spaces to meet established quality and service standards
• Manage departmental logistics such as lost & found tracking, daily productivity monitoring, and team member seniority records
• Investigate and resolve guest concerns or service issues in a timely and professional manner to ensure guest satisfaction
• Provide real‑time coaching, administer corrective counseling, and support team member development through ongoing feedback and performance evaluations
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 1-3 years of hospitality or facilities experience; includes leadership or progressive responsibility in housekeeping operations or related support services
• Proven track record of effective decision‑making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high‑performing workplace culture
• Proactive problem‑solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Working knowledge of OSHA safety protocols, SDS, and biohazard clean‑up procedures
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Hospitality Degree/certification preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 75lbs
• Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in‑person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Slippery surfaces
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.