Guest Experience & Housekeeping Leader

The-Strat-Hotel,-Casino-; Las Vegas (NV); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Stratosphere Gaming, LLC in Las Vegas seeks a Housekeeping Area Manager to oversee guest rooms, public areas and back-of-house spaces, ensuring the highest cleanliness and service standards. You will lead scheduling, payroll, productivity tracking, seniority lists, and coaching, while maintaining compliance with gaming laws and company policies.

This role requires hands-on leadership, the ability to train staff, manage payroll accuracy, and respond to guest concerns quickly.

Qualifikationen

• 1-3 years of hospitality or facilities experience.
• Strong decision-making under pressure.
• Excellent interpersonal and communication skills.
• Ability to adapt leadership style to changing business needs.

Aufgaben

• Recruit, onboard, schedule, coach, evaluate, and manage department staff.
• Oversee cleanliness and presentation of guest rooms and public areas.
• Manage payroll, productivity tracking, and seniority records.
• Investigate guest concerns and provide timely resolutions.
• Ensure compliance with gaming laws and internal controls; provide coaching and performance evaluations.

Kenntnisse

Leadership

Communication

Problem-solving

Ausbildung

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Word

Jobbeschreibung

Stratosphere Gaming, LLC in Las Vegas seeks a Housekeeping Area Manager to oversee guest rooms, public areas and back-of-house spaces, ensuring the highest cleanliness and service standards. You will lead scheduling, payroll, productivity tracking, seniority lists, and coaching, while maintaining compliance with gaming laws and company policies.

This role requires hands-on leadership, the ability to train staff, manage payroll accuracy, and respond to guest concerns quickly.