Sales Administrative Coordinator

TheStratHotel; United States; On-site; USD 38,000 - 62,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Hotel Sales Coordinator to support the Sales Team and drive hotel revenue. You will provide administrative support, maintain key information, and ensure seamless communication to let the Sales Team focus on client relationships and revenue targets.

Key duties include coordinating site inspections, handling leads, managing contracts in Delphi, and preparing weekly forecasts.

Qualifications

• 1 year of sales experience in hospitality preferred.
• Demonstrated commitment to guest service excellence.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and teamwork.
• Attention to detail and accuracy.
• Commitment to a respectful, inclusive, and safety-conscious workplace.
• Ability to input information using a moderately complex computer system.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and Delphi collaboration tools.

Responsibilities

• Provide timely and courteous guest service aligned with the company culture.
• Route correspondence, draft letters, maintain merge docs, and analyze information.
• Review and present items requiring signatures to Sales Director.
• Complete weekly departmental forecast and production updates.
• Assist Sales Managers with client site inspections or conduct them independently.
• Log and distribute incoming sales leads from multiple sources.
• Coordinate with accounting and vendors regarding commissions.
• Quote room rates and terms; assist with customer or hotel needs as directed.
• Review hotel sales contracts for accuracy and reflect terms in Delphi.
• Maintain reminders in Delphi for follow-ups and action items.
• Protect confidentiality of customer and company information.
• Support SOP documentation and user training.

Skills

Guest service excellence

Attention to detail

Communication

Team collaboration

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Delphi

Microsoft Teams

Outlook

Excel

Word

Job description

At Stratosphere Gaming, LLC , we don't just offer jobs - we build careers. In a business that is often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that is as invested in your success as you are.

Job Description Summary

Summary:
As the Hotel Sales Coordinator, you play a vital role in the success of the Sales Team and the overall growth of the hotel. You are the organizational backbone-providing essential administrative support, managing key information, and ensuring seamless communication. Your efforts allow the Sales Team to focus on building client relationships, achieving revenue targets, and delivering exceptional guest experiences. Your attention to detail, coordination skills, and proactive support are critical to keeping the team efficient, focused, and results-driven.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Conserve the sales team's time by reading, researching, and routing correspondence; drafting letters and documents; maintaining merge documentation; collecting and analyzing information; and initiating telecommunications
• Review and present items requiring signatures to the Director of Sales, including but not limited to sales contracts, departmental invoicing, and budget items
• Complete weekly departmental forecast and production updates in a concise and timely manner
• Assist Sales Managers and/or Director of Sales with client site inspections; conduct site inspections independently when needed
• Retrieve, log, and distribute incoming sales leads from multiple sources
• Mediate communication between accounting, internal sales managers, and outside vendors regarding commission payments
• Quote room rates and terms, and make informed decisions regarding customer or hotel needs as directed
• Review all hotel sales contracts for accuracy, ensuring all terms (deposits due, rooming lists due, etc.) are correct and properly reflected in Delphi
• Input and maintain reminders in Delphi for coordinator and sales managers related to group follow-ups and actionable items
• Maintain confidentiality to protect customer and company information
• Maintain departmental procedures, recommend updates, and support SOP documentation and user training
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of Sales experience in a hospitality environment preferred
• Demonstrated commitment to providing excellent guest service
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Strong attention to detail and accuracy in a fast-paced environment
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Delphi collaboration tools such as Microsoft Teams.

Requirements

• At least 21 years of age
• High School Diploma or equivalent required; Bachelor's degree preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 25lbs.
• Occasionally lift and/or carry up to 20lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Occasionally standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.