Housekeeping Supervisor

Aquarius and Edgewater Casino Resort; Laughlin (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Hotel Housekeeping Supervisor to lead daily operations and uphold the highest cleanliness and guest experience standards.

You will train and coach staff, coordinate room assignments, and monitor performance to ensure timely, compliant service in a fast-paced property. This role emphasizes safety, brand standards, and teamwork across departments.

Qualifications

• 1-2 years of housekeeping or hospitality experience; leadership role is a plus.
• Strong interpersonal and communication skills to train staff and resolve issues.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Proficiency with scheduling, payroll, or labor reporting is a plus.
• Familiarity with brand standards and guest service expectations.
• Ability to input information using computer systems.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness, condition, and adherence to brand standards.
• Coordinate room assignments, special cleaning projects, and shift handovers to support operational continuity.
• Track and replenish inventory of cleaning supplies, linens, and amenities as well as ensure equipment is maintained and ready for use.
• Document and report maintenance issues, safety hazards, and training needs as appropriate.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures.

Skills

Leadership

Interpersonal communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

At Edgewater Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As a Hotel Housekeeping Supervisor, you are essential to upholding the cleanliness, comfort, and overall guest experience within the property. You lead by example-coordinating daily operations, supporting your team, and ensuring all rooms and public areas meet the highest standards. Your attention to detail, problem-solving, and commitment to service excellence help create a welcoming environment for every guest and a supportive workplace for every team member.Job Description:Essential Functions and ResponsibilitiesAssist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipInspect guest rooms, corridors, and public areas to ensure cleanliness, condition, and adherence to brand standardsCoordinate room assignments, special cleaning projects, and shift handovers to support operational continuityTrack and replenish inventory of cleaning supplies, linens, and amenities as well as ensure equipment is maintained and ready for useDocument and report maintenance issues, safety hazards, and training needs as appropriateSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll processes, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications1-2 years of housekeeping or hospitality experience; includes leadership or progressive responsibility in housekeeping operationsAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardsAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 18 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsRegularly push/pull up to 50lbsRegularly lift and/or carry up to 50lbs at floor, knee, waist, and chest levelsRegularly squat, kneel, reach, bend, twistOccasionally sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorOutdoorSmokyNoisyExtreme hot cold temperaturesSlippery surfacesExposure to dust, fumes, and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.