Guest Services - Bell Attendant (3rd Shift)

Colonial Group; Colorado Springs (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Bell Attendant to serve as the hotel’s ambassador, delivering elevated arrival and departure experiences and guiding guests with local information. You will manage front-drive operations, assist with luggage, and help guests feel welcome from check-in through departure.

The role requires a high school diploma or GED, a valid driver's license, a willingness to work a flexible schedule including weekends and holidays, and a polished, discreet demeanor

Qualifications

• High school diploma or GED required.
• Minimum guest-service experience preferred, especially in luxury hospitality.
• Excellent communication and discretion with guests.

Responsibilities

• Warmly greet guests and manage first impressions at the lobby/front drive.
• Assist with luggage handling and safe, careful transfers.
• Guide guests to rooms and explain amenities and in-room technology.
• Provide directions and arrange taxis or shuttle services as needed.
• Deliver messages and VIP items to guest rooms.
• Maintain clean, organized bell desk and comply with luxury standards.

Skills

Customer service

Communication

Teamwork

Physical stamina

Education

High school diploma or GED

Job description

Job Title: Bell Attendant

Job Department: Guest Services

Job Pay Range: $20.00 - $28.00 / hour (Inclusive of hourly pay rate + gratuities)

• Breakdown: Based on $12.14 per hour base wage + gratuities; historically, this position averages gratuity earnings of $8.00 - $16.00 per hour. Gratuities fluctuate based on the time of year.
• This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary

As a Bell Attendant, you will serve as the primary ambassador of the Broadmoor, delivering elevated, personalized arrival and departure experience, and providing hotel information. Learn more about Broadmoor here.

Essential Duties and Responsibilities

• Warmly greet and welcome all arriving and departing guests by name, opening doors and managing front-drive or lobby first impressions.
• Transport, tag, secure, and store guest luggage and belongings with precision and care during arrivals, departures, or temporary storage requests.
• Escort guests to their accommodations, provide a detailed mini-tour of Broadmoor amenities, and orient guests to in-room technologies (lighting, climate control, entertainment systems, and safes).
• Inform guests about hours of operation, resort facilities (spas, dining outlets, pools, fitness centers), and Colorado points of interest or activities.
• Assist guests by providing directions to meeting rooms, restaurants, shops, and other hotel facilities and amenities.
• Arrange and log requests for taxicabs, shuttles, house cars, or limousine services, and assist guests in and out of vehicles.
• Deliver messages, parcels, packages, and special VIP amenities directly to guest rooms.
• Maintain immaculate cleanliness and organization at the bell desk, entryway, and luggage storage areas.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor's history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in bell attendance or in guest facing role is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Impeccable personal grooming and adherence to strict luxury grooming standards, a calm demeanor under pressure, and discretion regarding confidential guest data.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

Why Choose The Broadmoor?

Join the team at the world's longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.