Shift Supervisor- Helen's House

Henry Street Settlement; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Street Settlement seeks a Shift Supervisor to support the safe, efficient operation of a 24-hour homeless family shelter. This relief post covers evening and overnight shifts, ensuring smooth transitions and coverage with the operations team and security staff.

The role oversees crisis management, safety, scheduling, intakes, and daily tasks to provide quality service in a fast-paced environment. Prior leadership and social services experience preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• F-02 required.
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) required.
• Security License required.
• 3-5 years of management experience required.
• 1-3 years of experience in the social services field required.
• Proven ability to think critically, solve problems, troubleshoot and manage crisis situations.
• Strong management, interpersonal, writing and problem-solving skills.
• Ability to multitask and prioritize.
• Strong computer skills including Microsoft Office and Google Suite.
• CPR/First Aid Certification within 90 days of hire.
• Ability to work a flexible schedule including some holidays, evenings and weekends.

Responsibilities

• Task management and delegation.
• Programmatic safety and crisis management.
• Supervise a team of resident assistants and contracted security.
• Provide 24-hour shelter operations oversight during evenings, overnights and weekends.
• Ensure accurate completion of operations team tasks.
• Conduct intakes with new families (in person and phone).
• Maintain schedules for operations staff and manage callouts/coverage.
• Respond to emergencies and document/incorporate reports for funders.
• Oversee facility safety and conduct scheduled fire drills.
• Manage crises and de-escalation as needed.
• Face-to-face relief post with ongoing duties as assigned.

Job description

Introduction

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Overview

Relief Post:

This position requires your flexibility and dependability to cover a second shift in the instance of a call-out or no show (face-to-face relief).

Organizational Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 125+year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

Program Overview:

Inaugurated in 1991 and funded by the New York City Department of Homeless Services, Helen’s House is a transitional housing program that provides temporary accommodations with on-site social services for 16 single parents and their children up to nine years old. During their stay, each family is housed in a furnished efficiency apartment and has access to onsite social services that address the psychological and concrete causes and effects of homelessness and unemployment.

Position Summary:

The Shift Supervisor partners with the Senior Leadership Team to support the safe and efficient operations of a 24-hour homeless family shelter. This position is designed to provide operational coverage across both the evening and overnight shifts. The employee will be scheduled to work portions of each shift to support continuity between teams and ensure smooth shift transitionsandis responsible for supervising the operations team and contracted security staff, while providing onsite operational oversight during evening and overnight hours. The role oversees crisis management, safety, staff coordination, and daily operations to ensure quality service delivery in a fast-paced environment.

Responsibilities

• Responsible for task management and delegation.
• Responsible for programmatic safety and crisis management.
• Task manages a team of resident assistants, and contracted security.
• Provide management oversight in a 24-hour homeless facility for families during the evening, overnight, and on weekends.
• Ensure the accurate completion of operations team task.
• Conduct in-person and telephone intakes with new families.
• Assist with maintaining and creating schedules for operations staff, manage callouts and coverage as needed.
• Respond to emergencies; document thoroughly and submit required incident reports internally and externally to funders.
• Oversee safety within the facility.
• Conduct fire drills as scheduled.
• Manage and de-escalate crisis as needed.
• This position is a "face to face" relief post.
• Other related duties as assigned by supervisor.

Requirements

• High School Diploma/GED required.
• Bachelor's Degree preferred.
• F-02 required.
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) required.
• Security License required.
• 3-5 years of management experience required.
• 1-3 years of experience in the social services field required.
• Proven ability to critical think, problem solve, troubleshoot, and manage crisis situations.
• Strong management, interpersonal, writing, and problem-solving skills.
• Ability to multitask and prioritize.
• Strong computer skills, including experience with Microsoft Office and Google Suite required.
• CPR/First Aid Certification within 90 days of hire.
• Ability to work a flexible schedule including some holidays, evenings and weekends.

Preferred Qualifications:

• High preference for candidates with experience in shelter/transitional and supportive housing.
• Bilingual (English/Spanish) preferred.
• Experience working with families, experiencing domestic violence and homelessness preferred.
• Experience in database navigation (CARES/AWARDS) strongly preferred.

Essential Physical Job Functions:

• Able to sit & stand for long periods of time, as needed.
• Ability to climb multiple flights of stairs throughout the day, as needed.
• Ability to work onsite in the Lower East Side.