House Manager

Northlight Theatre; Evanston (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Northlight Theatre is seeking a House Manager to ensure patron safety and comfort by leading Front of House operations. You will supervise ushers, handle patron issues, and coordinate timings with the stage manager to ensure smooth performances at our Evanston venue.

The role requires prior Front of House/customer service experience, the ability to stand for long periods, and BASSET and food handler certifications.

Qualifications

• Prior Front of House/customer service experience required.
• Standing for prolonged periods and lifting may be required; accommodations can be arranged.
• Illinois BASSET certification and food handler training; fees and hours covered by Northlight Theatre.
• Skilled in basic Google Suite functions.

Responsibilities

• Supervise ushers and Front of House operations.
• Resolve patron issues and coordinate house timings with the stage manager.
• Complete incident reporting and lead emergency protocols.

Skills

Front of House experience

Customer service

Standing for long periods

Google Suite

Education

BASSET certification

Food handler training

Job description

Now Hiring: Northlight Theatre is now hiring House Managers. House Managers are responsible for the safety and comfort of patrons by leading Front of House operations. Reporting to the Patron Services Manager/Asst. Manager, House Managers are crucial leaders on Northlight Theatre's Patron Services team and ensure Northlight's events run smoothly and safely.

This role's responsibilities include supervising ushers, resolving patron issues, coordinating house timings with the stage manager, completing incident reporting, and leading emergency protocols. The hours for this position vary seasonally; applicants must be available for a minimum of 10 hours per week during the run of productions.

A full job description is available on our website at www.northlight.org/opportunities.

Northlight Theatre aspires to promote change of perspective and encourage compassion by exploring the depth of our humanity across a bold spectrum of theatrical experiences, reflecting our community to the world and the world to our community. A professional LORT D theatre, programming includes a 5-play mainstage season, the Interplay new play development series, and a dynamic year-round audience engagement and education program. For more information about the theatre: www.northlight.org.

Qualifications: Prior experience in Front of House/customer service required. Standing for prolonged periods and lifting may be required; reasonable accommodations can be arranged. Illinois Beverage Alcohol Sellers and Servers Education and Training (BASSET) certification and food handler training; certification fees and training hours covered by Northlight Theatre. Skilled in basic Google Suite functions. This position works in-person at Northlight Theatre, 1012 Church Street in Evanston, IL.

Job Location: This position is onsite at 1012 Church Street in Evanston.

Compensation: Compensation is $20 per hour; earned paid time-off

As an equal opportunity employer, Northlight Theatre hires outstanding individuals into every position in the company. People who work with us have a high degree of engagement, a commitment to working effectively in teams, and a passion for the company's mission. We place the highest value on creating a safe environment where our employees can grow and contribute, and refuse to discriminate on the basis of race, color, religious belief, sex, age, disability, national origin, alienage or citizenship status, marital status, partnership status, caregiver status, sexual and reproductive health decisions, gender identity or expression, or sexual orientation. Reflecting our commitment to be an inclusive and accessible employer, we welcome applications for all open positions from a diverse applicant pool that reflects our community and programming.