House Manager

Paycom - ATS; Chicago (IL); On-site; USD 26,000 - 37,000; Part time

Job summary

Goodman Theatre in Chicago seeks a Part-time House Manager to supervise Front of House operations and act as the main patron contact during performances and events.

You will manage FOH staff, coordinate with ushers, bartenders, and gift store personnel, and ensure safety and exceptional service before, during, and after shows. CPR/First Aid and Bassett Certification are required or obtainable after hiring.

Qualifications

• 2+ years in customer service, preferably in events or performances.
• Supervisory experience strongly preferred.
• Experience with a point-of-sale system (Toast preferred).
• CPR/First Aid certification required or willingness to obtain.

Responsibilities

• Serve as the Front of House representative for performances and events, delivering outstanding customer service.
• Supervise and support FOH staff during assigned performances and events.
• Maintain FOH areas' cleanliness and timely maintenance before patron arrival and after shifts.
• Maintain stock of playbills and marketing materials as directed by FOH Director.
• Oversee cash banks for bars and gift store and record tips from FOH staff.
• Ensure patrons have a superior theatre experience.
• Assist with inventory tracking for FOH areas and provide extra event support.

Skills

Customer service

Supervisory experience

Point-of-Sale (Toast)

CPR/First Aid

Bassett Certification

Union experience beneficial

Stand for long periods

Tools

Toast POS

Job description

Job Details

Job Location: Goodman Theatre - Chicago, IL 60601, Salary Range: $23.00 - $23.00 Hourly, JOB TITLE:House Manager

POSITION SUMMARY

The House Manageris responsible forsupervisingGoodman Theatre’s Front of House operation andservesas the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures theoverallsafety of guestsand staffbefore, during and after the performance in collaboration with Goodman Theatre’s Guest Servicesand Facilitiesdepartment, as well as athird-party security team. This position offersadditionaladministrative support to the Front of House department as needed.

Shift Availability

This is a part-time, hourly position, with availability requirements;this includesa mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typically from 11:30am-6pm (matinee performances) and 5pm-12am (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman's annual production of A Christmas Carol.

RESPONSIBILITIES

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building
• Supervise and support the Front of House staff for assigned performances, internal/externalrentalsand otherspecial events
• Ensure cleanliness andtimelymaintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift
• Maintain the supply of playbills, stuffers, andadditionalmarketing materials for patrons and visitors asdesignatedby the Front of House Director
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff
• Ensure that Goodman patrons have a superior experience at the theatre
• Assistwith routine inventory tracking for the Goodman Theatre Barareasand Gift Store
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation

QUALIFICATIONS & EXPERIENCE

• At least two yearsofexperience working in customer service:ideally in thespecial eventsor performing arts fields. Supervisory experienceis stronglypreferred
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority
• Demonstrated abilityto work independently and solve problems critically
• Experience working with apoint-of-salesystem (Toast preferred)
• CPR/First Aid certification required (or willingness to obtain if hired)
• Basset Certification required (or willingness to obtain if hired)
• Experience in a union setting beneficial
• May berequiredto stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)
• Cansubmitavailabilityfor no less than 4 shifts (approximately 20-25hours based on show/event run times) per week. One shift per week must fall on a Saturday or Sunday performance
• Thrives in a fast-paced environment
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals

BACKGROUND

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive toreflectthe communities weserve, andmake space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability

ADDITIONAL INFORMATION

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality,diversityand community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and willdemonstratea deep commitment to advancing equity and inclusion at The Goodman.

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.