House Manager

Goodman Theatre; Chicago (IL); On-site; USD 28,000 - 36,000; Part time

Job summary

Goodman Theatre in Chicago, IL seeks a House Manager to supervise Front of House operations during performances and events. You will serve as the main public contact for patrons, staff, and visitors, managing shifts for bartenders, gift store staff, coat check, and other FOH roles.

This part-time, hourly position requires availability for afternoons, evenings, weekends, and special event schedules, with some Thanksgiving/Christmas contingencies. Training in safety and guest services is included.

Qualifications

• Two years of customer service experience; supervisory experience preferred.
• Ability to communicate effectively and work in a team.
• CPR/First Aid certification required (or willingness to obtain).
• Bass et Certification required (or willingness to obtain).

Responsibilities

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building.
• Supervise and support the Front of House staff for assigned performances, internal/external rentals and other special events.
• Ensure cleanliness and timely maintenance of all Front of House areas prior to patron arrival times, as well as at the end of each performance shift.
• Maintain the supply of programs, handouts, and marketing materials for patrons and visitors as designated by FOH.
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff.
• Ensure that Goodman patrons have a superior experience at the theatre.
• Assist with routine inventory tracking for the Goodman Theatre.
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation.

Skills

Customer service

Team leadership

Cash handling

Tools

Toast POS

Job description

JOB TITLE: House Manager

REPORTS TO: Front of House Director

FLSA STATUS: Hourly, Part-Time, Non-Exempt

COMPENSATION: $23per hour

LOCATION: 170 N. Dearborn St., Chicago, IL, 60601

POSITION SUMMARY: The House Manageris responsible forsupervisingGoodman Theatres Front of House operation andservesas the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures theoverall safety of guestsand staffbefore, during and after the performance in collaboration with Goodman Theatres Guest Servicesand Facilitiesdepartment, as well as athird-party security team. This position offersadditionaladministrative support to the Front of House department as needed. This is a part-time, hourly position, with availability requirements;this includesa mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typical from 11:30am-6pm (matinee performances) and 5pm-12am (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman's annual production of A Christmas Carol.

RESPONSIBILITIES

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building
• Supervise and support the Front of House staff for assigned performances, internal/externalrentalsand otherspecial events
• Ensure cleanliness andtimelymaintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift
• Maintain the supply of playbills, stuffers, andadditionalmarketing materials for patrons and visitors asdesignatedby the Front of House
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff
• Ensure that Goodman patrons have a superior experience at the theatre
• Assistwith routine inventory tracking for the Goodman Theatre
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation

QUALIFICATIONS & EXPERIENCE

• At least two yearsofexperience working in customer service:ideally in thespecial eventsor performing arts fields. Supervisory experienceis stronglypreferred.
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority.
• Demonstrated abilityto work independently and solve problems critically.
• Experience working with apoint-of-salesystem (Toast preferred)
• CPR/First Aid certification required (or willingness to obtain if hired)
• Basset Certification required (or willingness to obtain if hired)
• Experience in a union setting beneficial
• May berequiredto stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)
• Can submit availability for no less than 4 shifts (approximately 20-25hours based on show/event run times) per week. One shift per week must all on a Saturday or Sunday performance.
• Thrives in a fast-paced environment
• Model Behavior and values consistent with The Goodmans Community

Agreements and furthering The Goodmans IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

BACKGROUND

Chicagos theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theaters artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics. We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive toreflectthe communities weserve, andmake space in which everyone is empowered to bring their full, authentic self to work. The Goodman v