House Manager/Box Office Associate

TimeLine Theatre Company; Chicago (IL); On-site; USD 22,000 - 31,000; Part time

Job summary

TimeLine Theatre Company in Chicago's Uptown neighborhood seeks a part-time House Manager/Box Office Associate to blend box office duties with house management. Expect 10-20 hours per week during performance schedule, non-exempt, hourly pay, with evening/weekend availability.

You will report to the Audience Services Manager and collaborate across production and administration, emphasizing accessibility, safety, and excellent customer service for in-person performances and readings.

Qualifications

• Availability to work evenings and weekends, including Wednesdays–Sundays, with occasional Tuesday performances.
• Some prior experience performing high-volume customer service.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Provide box office and customer service with ADA awareness and accessibility in mind.
• Cross-train to work as House Manager and Box Office Associate during shifts.
• Handle Will Call/box office duties, answer patron questions, distribute tickets, and trouble-shoot issues.
• Support a welcoming, inclusive atmosphere and collaborate with Audience Services and Marketing teams.

Skills

Customer service

Multitasking

Interpersonal communication

Accessibility awareness

Basic computer skills

Team collaboration

Tools

PatronManager

Ticketing system

Microsoft Office

Google Drive

Job description

JOB DESCRIPTION: House Manager/Box Office Associate
DATE: 10/14/26
CLASSIFICATION: Part Time (10-25 hours per performance week), non-exempt
REPORTS TO: Audience Services Manager

POSITION SUMMARY

If you are hired as a House Manager/Box Office Associate at TimeLine Theatre, you will enjoy a part-time (10-20 hours/week during performance schedule), non-exempt, hourly schedule. You will be cross-trained in house management and box office operations. During shifts, you will be responsible for providing excellent customer service with great sensitivity towards inclusion, access, and safety to our patrons at in-person performances and readings. You must have evening and weekend availability. You will report to the Audience Services Manager and collaborate with many other departments (both production and administration).

This position will work primarily at our new facility at 5035 N. Broadway in Chicago’s Uptown neighborhood.

PRIMARY RESPONSBILITIES

• Box Office and Customer Service: Members of the Audience Services team help maintain regular Box Office hours and act as the primary communicator between the organization and patrons. This position will stay up to date with ticketing system policy and practice, all while actively listening to patron issues and/or concerns and resolving them in a friendly and efficient manner. House Manager/Box Office Associates will have a working knowledge of ADA guidelines in support of TimeLine’s accessibility goals, as well as a strong knowledge of TimeLine’s emergency procedures.
• Front of House Operations: House Manager/Box Office Associates are cross-trained to work as House Managers and as Box Office Associates. In House Management shifts, this position collaborates with the Stage Management team to coordinate the smooth operation of the house before, during, and after performances, readings, and special events. House Managers are responsible for the tidiness and accessibility of TimeLine’s audience spaces.
• Will Call Management: House Manager/Box Office Associates are cross-trained to work as House Managers and as Box Office Associates. In Will Call or Box Office shifts, Audience Services team members are responsible for answering patron questions about tickets/subscriptions during pre-show and at intermissions while also distributing tickets and troubleshooting any issues. Box Office Associates support House Managers in securing the tidiness and accessibility of the audience spaces.
• Company Culture: House Manager/Box Office Associates will be knowledgeable about the company, our mission, values, current productions, current season, and upcoming events. This position is key to advancing the strategic marketing goals of the theatre through thoughtful collaboration with the Audience Services and Marketing teams. Overall, our Audience Services team creates a welcoming and inclusive atmosphere through honest, clear communication with patrons, staff, and teammates.

COMPETENCIES

• Time Management: You have demonstrated the ability to thrive and manage multiple projects in a fast-paced, high energy, multicultural environment.
• Flexibility: You have comfort acting as a leader and taking charge in different kinds of situations, but you also know when to work as part of the team to get the job done.
• Responsibility: You feel a sense of duty for the environment around you and seek to improve it with every action.
• Problem-Solving/Communication: You can effectively identify and communicate issues or problems to your team. You see creative solutions and communicate them thoughtfully.
• Reliability: You are punctual and have a strong track record of showing up.
• Technical Proficiency: You are computer proficient, especially with a PC, Microsoft Office, and Google Drive. Experience with a ticketing system or customer relationship management database (like PatronManager) is a plus.

EDUCATION & EXPERIENCE

• Required: Must be available to work evenings and weekends, in particular Wednesdays – Sundays, with occasional Tuesday performances. Some prior experience performing high volume customer service-related work. Excellent interpersonal, written, and verbal communication skills.
• Preferred: Experiences working in a performing arts environment or with emergency situation management are appreciated. First Aid or CPR certification. Experience with cash management.

WORK ENVIRONMENT & PHYSICAL DEMANDS

This position will primarily work onsite at TimeLine’s new theatre, typically on weekends or in the evenings. Additional hours during daytime hours, holidays, or other times may be required. This position also routinely necessitates lifting or maneuvering 25 pounds or more, as well as climbing/negotiating stairs.

COMPENSATION

• Starts at $19.45 per hour
• Paid sick time and paid leave accrued

It is an essential practice of TimeLine Theatre Company to recruit, hire, train and promote individuals, based upon personal capabilities and qualifications and without regard to race, color, age, sex, sexual orientation, religion, national origin or ancestry, marital status, citizenship, disability, military status, creed, or any other trait or characteristic protected by law. TimeLine Theatre Company is dedicated to the goal of building a diverse staff and an inclusive work environment. This policy of Equal Employment Opportunity applies to policies and procedures relating to all terms and conditions of employment at TimeLine Theatre.