Hours of Service Compliance Coordinator

Landstar System, Inc.; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Landstar System, Inc. in Jacksonville, FL, is seeking an Hours-of-Service Compliance Coordinator to promote and enforce HOS compliance through audits, training, and driver education.

You will help ensure safety and efficiency across Landstar’s logistics network by coaching drivers and internal staff. The role involves handling calls, educating customers, performing audits, and guiding corrective actions, with emphasis on data analysis and strong communication skills to support compliance

Qualifications

• High School Diploma or equivalent.
• 1 year of administrative customer support experience.
• Strong communication and problem-solving skills.
• Ability to follow oral and written instructions.

Responsibilities

• Handle inbound and outbound calls with quality customer service.
• Perform audits and verify violations found.
• Educate and train internal and external customers on Hours-of-Service compliance.
• Troubleshoot and assist with issues affecting compliance.
• Administer corrective action processes up to cancellation of operator lease.
• Analyze spreadsheets and other reports to ensure compliance.

Skills

Customer service

Communication

Data analysis

Multitasking

Coaching/education

Education

High School Diploma or equivalent

Job description

Location: Onsite Jacksonville

Schedule: Monday-Friday 9am-6pm

What work will you perform?

As an Hours-of-Service Compliance Coordinator, you will play a vital role in ensuring our Business Capacity Owners (BCOs) operate safely and within federal, state, and company regulations. Your primary responsibility will be to promote and enforce Hours-of-Service (HOS) compliance through regular audits, training, and driver education. Your experience with customer service, auditing, and proactive guidance will allow you to thrive in this role. This is an excellent opportunity to build expertise in transportation compliance, strengthen your customer service and analytical skills, and be part of a team that directly impacts the safety and efficiency of Landstar's logistics network.

Essential Responsibilities:

• Handle inbound and outbound calls, and provide quality customer service
• Perform Random Drug and Alcohol notifications
• Educate and train internal and external customers on Hours-of-Service compliance
• Troubleshoot and assist with equipment malfunctions
• Perform audits and verify violations found
• Administer corrective action process up to and including cancellation of operator's lease
• Analyze spreadsheets and other reports to ensure compliance

Required Minimum Experience and Education:

• High School Diploma or equivalent.
• 1 year of administrative customer support experience

Preferred Experience and Education:

• 6 months' call center experience, transportation experience, or combination of both

Knowledge, Skills, and Abilities:

• Excellent phone etiquette; ability to remain objective in escalated situations, maintaining composure and professionalism
• Strong communication skills in all modes
• Ability to effectively counsel and educate
• Strong organizational and multitasking skills
• Ability to analyze and interpret data
• Ability to follow oral and written instructions