Hours of Service Compliance Coordinator

Landstar; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Landstar is seeking an Hours-of-Service Compliance Coordinator in Jacksonville, onsite. You will promote and enforce HOS compliance through audits, training, and driver education, supporting Landstar’s safety and efficiency in its logistics network.

This role emphasizes customer service, data review, and proactive guidance to align with federal, state, and company regulations. Strong communication and analytical skills are essential for success in this important safety-focused position.

Qualifications

• High School Diploma or equivalent.
• 1 year of administrative customer support experience.
• 6 months’ call center experience or transportation experience (preferred).

Responsibilities

• Handle inbound and outbound calls, and provide quality customer service.
• Perform Random Drug and Alcohol notifications.
• Educate and train internal and external customers on Hours-of-Service compliance.
• Troubleshoot and assist with equipment malfunctions.
• Perform audits and verify violations found.
• Administer corrective action process up to and including cancellation of operator’s lease.
• Analyze spreadsheets and other reports to ensure compliance.

Skills

Customer service

Auditing

Data analysis

Communication

Training

Multitasking

Phone etiquette

Instruction following

Education

High School Diploma or equivalent

Job description

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite Jacksonville

Schedule: Monday–Friday 9am-6pm

Salary: $17.72 - $22.15

What work will you perform?

As an Hours-of-Service Compliance Coordinator, you will play a vital role in ensuring our Business Capacity Owners (BCOs) operate safely and within federal, state, and company regulations. Your primary responsibility will be to promote and enforce Hours-of-Service (HOS) compliance through regular audits, training, and driver education. Your experience with customer service, auditing, and proactive guidance will allow you to thrive in this role. This is an excellent opportunity to build expertise in transportation compliance, strengthen your customer service and analytical skills, and be part of a team that directly impacts the safety and efficiency of Landstar’s logistics network.

Essential Responsibilities

• Handle inbound and outbound calls, and provide quality customer service
• Perform Random Drug and Alcohol notifications
• Educate and train internal and external customers on Hours-of-Service compliance
• Troubleshoot and assist with equipment malfunctions
• Perform audits and verify violations found
• Administer corrective action process up to and including cancellation of operator’s lease
• Analyze spreadsheets and other reports to ensure compliance

Required Minimum Experience And Education

• High School Diploma or equivalent.
• 1 year of administrative customer support experience

Preferred Experience And Education

• 6 months’ call center experience, transportation experience, or combination of both

Knowledge, Skills, And Abilities

• Excellent phone etiquette; ability to remain objective in escalated situations, maintaining composure and professionalism
• Strong communication skills in all modes
• Ability to effectively counsel and educate
• Strong organizational and multitasking skills
• Ability to analyze and interpret data
• Ability to follow oral and written instructions

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [e-mail].

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.