Service Center Clerk II (FT 7:30 AM start M-F)

Estes Express Lines; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Estes Express Lines is seeking a remote Billing/OS&D Clerk to handle high-volume calls and coordinate freight documentation. You will verify bills of lading, prepare paperwork, and maintain accurate records for daily reporting to management.

The ideal candidate has a high school diploma or GED, proficient Word/Excel skills, and AS400 experience. Strong customer service, clerical ability, and clear communication are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Experience in billing, collections, tracing & OS&D preferred.
• Proficient in MS Word and Excel; AS400 experience strongly preferred.
• Strong customer service skills and good clerical abilities.
• Excellent verbal and written communication; ability to read and follow written instructions.

Responsibilities

• Answer telephones with high call volume and direct calls accurately.
• Maintain count lists of items received or shipped; verify against bills of lading and note discrepancies.
• Prepare paperwork and repack OS&D freight; maintain daily/weekly freight issue reports.
• Coordinate delivery times with customers and service centers for freight delivery.
• Handle inquiries about bill of lading, provide proof of delivery, and trace shipments.

Skills

Customer service

Verbal and written communication

Teamwork

Problem solving

Independent work

Education

High School Diploma or GED

Tools

MS Word

Excel

AS400

Job description

Remote

Job Summary:

• Answer telephones with a heavy call volume and direct calls with accuracy
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
• Prepare all paperwork and the repackaging of all OS&D freight
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management
• Maintain a clean and organized OS&D area
• Contact customers and coordinate delivery times to schedule appointments for freight delivery
• Identify freight bills requiring special delivery instructions
• Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments
• Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight
• Scan and/or image bill of lading receipts
• Transfer information from the bill of lading to the bill format to prepare bills for freight movement
• Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
• Place shipments on-hand
• Assist with handling dispatch phones to assist with customers and drivers
• Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills; proficient in MS Word and Excel required
• AS400 experience strongly preferred
• Strong customer service skills
• Good clerical skills
• Possess excellent verbal and written communication and listen skills
• Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
• Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
• Experience in the transportation industry a plus although not required
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States