Loss Prevention Coordinator

Landstar System, Inc.; Rockford (IL); Hybrid; USD 48,000 - 52,000; Full time

Job summary

Landstar System, Inc. seeks a Loss Prevention Coordinator for a hybrid role based in Rockford, IL or Jacksonville, FL. You will respond to safety incidents, protect drivers and customers, and ensure compliance with federal safety regulations in a fast-paced environment.

The position requires calm, confident communication, strong data-entry skills, and the ability to work autonomously during on-call shifts with travel up to 5% as needed.

Qualifications

• High school diploma or GED required.
• One year of customer support in an administrative setting.
• Preferred: DOT transportation/logistics experience.
• Preferred: One year of fraud experience; or combination.

Responsibilities

• Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.
• Respond immediately to accident hotline and outbound safety calls.
• Complete data entry of accident requirements and records.
• Ensure compliance with DOT regulations on accident reporting and testing.
• Make crash ruling decisions.
• Manage operator reviews and determine training and disciplinary action.
• Handle correspondence from the motoring public on safety complaints.
• Analyze driver safety records and communicate dispositions.

Skills

Independent decision-making

Communication

Attention to detail

Organizational skills

Problem solving

Autonomy

On-call readiness

Travel readiness

Education

High school diploma or GED

Job description

Location:

Hybrid (Rockford, IL or Jacksonville, FL)

Schedule

Monday - Friday, 8am - 5pm CST; 9am - 6pm EST, on call rotation

Salary:

$48,000 - $52,000 annually based on experience

What work will you perform?

As a Loss Prevention Coordinator, you will play a critical role in protecting Landstar's drivers, agents, customers, and the motoring public by responding to safety-related incidents and commercial motor vehicle accidents. You'll be a trusted resource during time-sensitive situations, making sound decisions while ensuring compliance with federal motor carrier safety regulations and company policies. This role is ideal for someone with strong administrative customer support experience who remains calm under pressure, communicates confidently, and enjoys solving complex problems. As you grow in the role, you'll gain valuable expertise in DOT and FMCSA regulations and transportation operations in a fast-paced environment where your work has a direct impact on safety and regulatory compliance.

Essential Responsibilities:

• Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.
• Respond immediately to accident hotline, handling outbound calls in response to safety related concerns
• Complete data entry of accident requirements and record
• Ensure compliance with federal regulations in aspects of DOT accident reporting, post-accident testing and reasonable suspicion testing
• Decision making specific to crash ruling
• Perform operator reviews and determine training needed and execute disciplinary action
• Manage correspondence from the motoring public when complaints are safety related
• Analyze driver safety records and communicate disposition

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED) required
• One year of customer support in an administrative setting

Preferred Experience and Qualifications:

• One year of DOT transportation/logistics experience
• One year of fraud experience
• Combination of both

Knowledge, Skills, and Abilities:

• Proven independent decision-making skills
• Ability to follow verbal and written instructions
• Effective communication skills; must be able to retain and relay crucial safety information
• Accuracy in reporting crucial, confidential details to management related to possible increased liability/exposure
• Excellent organizational skills with the ability to prioritize
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Capacity to maintain composure in emotionally charged situations and/or escalated conversation.
• Ability to travel as required (up to 5% travel)
• Availability for on call rotation
• Must be available for all safety emergencies and capable of working autonomously in escalated safety situations

**This jobpostingis not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.