Hourly Student Employment - Black Pod End User Support Student Workers

East Carolina University; Greenville (NC); In loco; USD 15.000 - 21.000; Part-time

Descrizione del lavoro

East Carolina University seeks several Black Pod End User Support Student Workers to provide front-line technical assistance to students, faculty, and staff in the on-campus ITCS environment. These part-time roles offer 10–20 hours per week during FALL 2026, with duties including troubleshooting Windows and macOS issues, imaging, ticket responses, and equipment moves, while upholding service standards.

Ideal candidates are current ECU students with strong communication, customer service, and

Competenze

• Candidates must be ECU students in good standing.
• GPA requirement of at least 2.0.
• Ability to lift 25–50 pounds as needed for IT support.
• Strong customer service and communication skills.

Mansioni

• Provide end-user technical support for Windows and macOS devices.
• Assist with computer imaging and reimaging, including upgrades.
• Respond to support tickets, walk ups, and scheduled appointments.
• Document work performed in ECU's IT service management system, Team Dynamix.
• Perform basic hardware tasks, such as replacing peripherals and preparing equipment for deployment.
• Provide customer service by communicating clearly and professionally with users.
• Assist ITCS staff with special projects, inventory, and equipment moves.

Conoscenze

Customer service

Communication

Windows basics

Physical fitness

Descrizione del lavoro

Position Details

Advertising Department: ITCS CLIENT ENGAGEMENT AND SUPPORT

Academic Term/Year: FALL 2026

Position Title: Hourly Student Employment - Black Pod End User Support Student Workers

Posting Number: 08727

Position Number: 08727

Student Job Category: Student - Hourly Job

Position Location: On-campus

City: Greenville

State: NC

Number of Vacancies: 3

Rate of Pay: $13.00/hourly

FLSA Status: FLSA Non-exempt

Will the position be subject to the CBC policy?: No

Job Description

ECU Department of ITCS Client Engagement and Support is currently seeking several Black Pod End User Support Student Workers.

Position Summary

The Black Pod End User Support Student Worker provides front-line technical assistance to ECU students, faculty, and staff. This role supports the university's computing environment by helping resolve hardware, software, and account-related issues, assisting with device setup, and supporting IT operations within the Black Pod support area.

Key Responsibilities

• Provide end-user technical support for Windows and macOS devices, including troubleshooting login issues, software errors, and connectivity problems.
• Assist with computer imaging and reimaging, including upgrades (e.g., Windows 10 Windows 11).
• Respond to support tickets, walk ups, and scheduled appointments.
• Document work performed in ECU's IT service management system, Team Dynamix.
• Perform basic hardware tasks, such as replacing peripherals, checking cables, and preparing equipment for deployment.
• Provide customer service by communicating clearly, professionally, and patiently with users.
• Assist ITCS staff with special projects, inventory, and equipment moves as needed.

Work Schedule

Part time, typically 10-20 hours per week, with flexibility around class schedules.

Work Environment

• On campus ITCS support areas, including labs, offices, and the Black Pod support zone.
• Collaborative work with full-time IT staff and other student technicians.

GPA Requirement

Minimum of 2.0

Preferred Experience

• Strong customer service and communication skills.
• Basic knowledge of Windows and/or macOS environments.
• Willingness to learn new technologies and follow IT procedures.
• Ability to lift up to 25 to 50 pounds as needed for IT support.

Preferred Qualifications

• Experience with computer troubleshooting or IT support.
• Familiarity with imaging tools, device management, or ECU IT systems.
• Acceptable driving record and at least 3 years of driving experience to operate state vehicles.

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Open Date

10/16/2026

Close Date

11/02/2026

Open Until Filled

No

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.