Hourly Operations Supervisor: Drive Service & Profit

Aramark Corporation; Knoxville (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

Aramark Corporation in Knoxville, TN seeks an Hourly Supervisor to improve profitability while ensuring top customer service, safety, sanitation, and quality. The role focuses on controlling labor, production, and inventory costs, auditing service and quality, and driving staff efficiency.

You will lead daily staffing, coach teams, and implement training programs to boost guest service, revenue, and morale. The position emphasizes adherence to Aramark standards and ongoing process improvements.

Qualifications

• Must have 3-5 years of relevant experience.
• Current Certifications as needed.

Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Supervisor accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
• All employees to be trained according to company standards for safety, health, and sanitation procedure

Skills

Staff supervision

Customer service

Cost control

Time management

Education

Certifications (as needed)

Job description

Aramark Corporation in Knoxville, TN seeks an Hourly Supervisor to improve profitability while ensuring top customer service, safety, sanitation, and quality. The role focuses on controlling labor, production, and inventory costs, auditing service and quality, and driving staff efficiency.

You will lead daily staffing, coach teams, and implement training programs to boost guest service, revenue, and morale. The position emphasizes adherence to Aramark standards and ongoing process improvements.