Hourly Administrative Services Associate I-Client Services

City of Lynchburg, VA; Lynchburg (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

The City of Lynchburg, VA is seeking a part-time administrative support specialist to assist the Client Services Team at Human Services. This role supports customers with basic information, handles filing, and prepares routine letters, working 24-29 hours weekly.

Hours are 8:00 am–5:00 pm, Monday–Friday, with no weekend work. A high school diploma and basic MS Office skills are required; IS-100 and IS-700 NIMS training must be completed within 90 days of hire, with additional training as needed.

Qualifications

• High school graduation with minimal (0-6 months) general administrative support work experience.
• Demonstrates basic Microsoft Office skills.
• Must complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.

Responsibilities

• Provides basic information to customers.
• Listens and gets clarification.
• Speaks clearly about what is required and passes information on.
• Treats others with respect and maintains confidentiality.
• Prepares basic letters and reports with correct grammar and spelling.
• Maintains accurate records using alpha and numeric filing.

Skills

Microsoft Office

Basic information handling

Customer service basics

Education

High school diploma

Tools

Office equipment

Job description

The City of Lynchburg is an Equal Opportunity Employer.

The City of Lynchburg is an Equal Opportunity Employer. This role supports the Client Services Team at Human Services. This role is expected to work 24-29 hours weekly. Hours will vary between 8:00 am- 5:00 pm, Monday- Friday, no weekends required.

Provides a variety of office support services by performing the following typical duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties necessary to deliver services to customers and citizens may be assigned.

• Provides basic information to customers.
• Listens and gets clarification.
• Speaks in a way that is clear and precise about what is required and clearly passes information on.
• Treats others with respect.
• Exhibits common courtesy and basic communication skills to work within a team environment.
• Maintains confidentiality.
• Prepares basic letters and reports using appropriate grammar and spelling.
• Reads and accurately shares information.
• Maintains accurate records using alpha and numeric filing skills.
• Adds, subtracts, multiplies and divides using all basic units of measure.
• Works with whole numbers, common fractions and decimals.
• Makes routine decisions about own work.
• Appropriately refers questions to higher-level staff.
• Follows established policies, precedents, and/or procedures.
• Performs routine tasks and activities where limited judgment and analysis is required.
• Refers non-routine issues to others.

ADDITIONAL JOB FUNCTIONS

• Depending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal.
• May be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities. Incumbent requires direct supervision on a daily basis.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Technical Skills

• Graduation from high school and minimal (0-6 months) general administrative support work experience. Demonstrates basic Microsoft Office skills. Familiar with office equipment.Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.