Hourly Administrative Services Associate I-Client Services

City of Lynchburg; Lynchburg (VA); On-site; USD 17,000 - 23,000; Part time

Job summary

City of Lynchburg is seeking a part-time administrative assistant to support the Client Services Team at Human Services.

The role works 24-29 hours weekly, predominantly between 8:00 am and 5:00 pm, Monday through Friday, with no weekend shifts. The position requires basic Microsoft Office skills and a high school diploma.

Successful candidates will handle routine office tasks, maintain records, and communicate clearly with customers while following city policies.

Qualifications

• Basic information handling and customer service basics.
• Strong communication and confidentiality.
• Follows city policies and procedures.

Responsibilities

• Provides basic information to customers.
• Maintains confidentiality and accurate records.
• Prepares basic letters and reports with proper grammar and spelling.
• Reads and shares information accurately with customers.
• Works with standard office equipment and filing systems.
• Performs routine tasks with limited judgment; refers non-routine issues to others.

Skills

Communication

Customer service

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

The City of Lynchburg is an Equal Opportunity Employer.

The City of Lynchburg is an Equal Opportunity Employer. This role supports the Client Services Team at Human Services. This role is expected to work 24-29 hours weekly. Hours will vary between 8:00 am- 5:00 pm, Monday- Friday, no weekends required.

Provides a variety of office support services by performing the following typical duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties necessary to deliver services to customers and citizens may be assigned.

• Provides basic information to customers.
• Listens and gets clarification.
• Speaks in a way that is clear and precise about what is required and clearly passes information on.
• Treats others with respect.
• Exhibits common courtesy and basic communication skills to work within a team environment.
• Maintains confidentiality.
• Prepares basic letters and reports using appropriate grammar and spelling.
• Reads and accurately shares information.
• Maintains accurate records using alpha and numeric filing skills.
• Adds, subtracts, multiplies and divides using all basic units of measure.
• Works with whole numbers, common fractions and decimals.
• Makes routine decisions about own work.
• Appropriately refers questions to higher-level staff.
• Follows established policies, precedents, and/or procedures.
• Performs routine tasks and activities where limited judgment and analysis is required.
• Refers non-routine issues to others.

ADDITIONAL JOB FUNCTIONS

• Depending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal.
• May be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities. Incumbent requires direct supervision on a daily basis.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Technical Skills

• Graduation from high school and minimal (0-6 months) general administrative support work experience. Demonstrates basic Microsoft Office skills. Familiar with office equipment.Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.