Hotel Shuttle Driver - Guest Service & Safety

InterContinental Hotels Group; Joint Base Lewis-McChord (WA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Shuttle Driver to operate hotel vehicles for guest transport, provide courteous service, and promote hotel facilities. The role requires a valid license and fluent English. The position includes benefits such as PTO, medical/dental/vision coverage, and a 401k plan.

Excellent guest service and safety awareness are essential. The hourly pay rate is $18.40. Candidates should be comfortable lifting luggage and working flexible hours, including nights,

Qualifications

• High School diploma or equivalent, and one year guest service or driver experience preferred.
• Must speak fluent English.
• Valid driver’s license required.
• Carrying, pushing, or lifting items weighing up to 100 pounds.
• Driving to and from guest destinations.
• Handling objects such as luggage.
• Bending, stooping, kneeling.

Responsibilities

• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guest and provide information to guests regarding local attractions and activities.
• Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Respond to guest requests and complaints, in a prompt and professional manner.Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• May assist with other duties as assigned

Skills

Fluent English

Guest service

Driver experience

Education

High School diploma or equivalent

Job description

InterContinental Hotels Group is seeking a Shuttle Driver to operate hotel vehicles for guest transport, provide courteous service, and promote hotel facilities. The role requires a valid license and fluent English. The position includes benefits such as PTO, medical/dental/vision coverage, and a 401k plan.

Excellent guest service and safety awareness are essential. The hourly pay rate is $18.40. Candidates should be comfortable lifting luggage and working flexible hours, including nights,