Hotel Security Supervisor: Lead & Protect Guests

fourseasons; Minneapolis (MN); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Comprehensive health and vision

Meals provided

Uniforms supplied

Parking

401(k)

Parental leave

Discounted accommodations

Job summary

Four Seasons Hotel Minneapolis seeks a Security Supervisor to join our team. You will oversee the security officers, serve as the main contact when the Director of Security is off-site, and help protect guests, residents, colleagues and property.

This role requires at least 1 year of security experience, preferably in hotels, with a valid work authorization in the U.S. We offer competitive compensation and comprehensive benefits including insurance, meals, uniforms, and a retirement plan.

Qualifications

• At least 1+ years of security experience, preferably within hotels and in a supervisory role.
• High School diploma; Bachelor’s degree preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule - able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.

Responsibilities

• Oversee team of security officers.
• Function as the main point of contact when Director of Security is not on property.
• Facilitate training and coaching as needed.
• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds.
• Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls.
• Will assist in the Fire Command center when needed.
• Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards.
• Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs.
• Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.

Skills

Security experience

Supervisory experience

Interpersonal skills

English proficiency

Education

High School diploma

Bachelor's degree preferred

Job description

Four Seasons Hotel Minneapolis seeks a Security Supervisor to join our team. You will oversee the security officers, serve as the main contact when the Director of Security is off-site, and help protect guests, residents, colleagues and property.

This role requires at least 1 year of security experience, preferably in hotels, with a valid work authorization in the U.S. We offer competitive compensation and comprehensive benefits including insurance, meals, uniforms, and a retirement plan.