Security Supervisor

Four Seasons; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Four Seasons Hotel Minneapolis seeks a Security Supervisor to oversee daily security operations and lead a team of security officers. The role supports the Security Manager and ensures protection of guests, associates and hotel property while enforcing rules and safety protocols.

The ideal candidate has at least 1+ year of security experience, preferably in hotels, and strong interpersonal skills. A high school diploma is required, with a Bachelor’s degree preferred.

Qualifications

• Minimum 1+ years of security experience, preferably in hotels.
• Supervisory experience is preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work a flexible schedule including weekdays/weekends/holidays.

Responsibilities

• Oversee team of security officers.
• Act as main contact in absence of Director of Security.
• Conduct training and coaching as needed.
• Protect guests, associates and property; enforce hotel rules and standards.
• Respond to emergencies and coordinate with Fire Command Center when needed.
• Prepare and file comprehensive incident reports and assist with investigations.
• Maintain safety awareness to minimize accidents and losses.

Skills

Security supervision

Team leadership

Emergency response

Interpersonal skills

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Security Supervisor to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: The Security Supervisor supports the Security Manager and actively participates in and oversees the day-to-day security operations of the property.

What you will do

• Oversee team of security officers.
• Function as the main point of contact when Director of Security is not on property.
• Facilitate training and coaching as needed.
• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments' rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Worker's Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel's Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.

What you bring

• At least 1+ years of security experience, preferably within Hotels and in a supervisory role
• High School diploma - Bachelors Degree Preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule - Able to work weekdays, weekends, holid