Security Officer (Part-Time)

Four Seasons; Minneapolis (MN); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health insurance

Holiday/vacation pay

Daily meals

Uniforms

Parental leave

Job summary

Four Seasons Hotel Minneapolis seeks a Security Officer to join our team. The role focuses on monitoring and responding to emergency/security systems, serving as the overnight safety lead, assisting guests and staff, and coordinating with emergency responders as needed.

The position requires at least 1 year of hotel security experience, strong English communication, and the ability to multi-task in a fast-paced setting. Competitive benefits and a wage of $25.88 per hour are offered.

Qualifications

• 1+ years of security experience, preferably in hotels.
• Reading, writing and oral proficiency in English.
• Strong interpersonal and relationship-building skills with peers and guests.
• Ability to multi-task in a high-volume, demanding environment.

Responsibilities

• Monitor, respond to, and train for emergency/security systems and incidents.
• Serve as safety and policy lead for the overnight shift.
• Answer phones, direct calls, and assist with tasks as needed.
• Patrol building to identify safety, security, and fire hazards.
• Write incident reports and conduct investigations.
• Liaise with law enforcement and hotel teams as required.

Skills

Security experience

English proficiency

Interpersonal skills

Multi-tasking

Education

High School diploma or higher

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business, and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean‑inspired dining by award‑winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools, and a spa dedicated to nourishment through nature.

Position

The Four Seasons Hotel Minneapolis seeks a Security Officer to join our talented team! Be a part of a workforce that fosters connection, celebrates character, and develops craftsmanship.

About The Role

Basic Purpose: Monitors, responds, and trains for emergency/security systems and incidents. Serves as the safety and policy leader for the overnight shift, assists guests and employees with operational tasks, responds as a first responder trained in CPR, answers phones and directs calls, and assists with any other tasks needed on the overnight shift.

Responsibilities

• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the department’s rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Assist in the Fire Command centre when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow‑up on investigations, and approve reports and logs. Initiate and assist General liability reports. Promote loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non‑emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co‑workers and supervisors.

Qualifications

• At least 1+ years of security experience, preferably within Hotels.
• High School diploma – Bachelors Degree Preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship‑building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language.
• Ability to multi‑task in a high volume and demanding environment.
• Strong problem‑solving skills, ability to handle difficult situations and guests.

Benefits

• Wage: $25.88 per hour
• Comprehensive health and vision insurance (Available to Full‑Time employees only)
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay (Available to Full‑Time employees only)
• Daily meals inspired by award‑winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance (Available to Full‑Time employees only)

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay (Available to Full‑Time employees only)
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (Available to Full‑Time employees only)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity,  Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf