Hotel Security Officer: Patrol, Emergency Response & Guest Safety

IHG Hotels & Resorts; New Orleans (LA); On-site; USD 21,000 - 34,000; Full time

Job summary

IHG Hotels & Resorts in New Orleans is seeking a Security Officer to patrol the hotel property, monitor CCTV, and deter suspicious activity. You will engage with guests and staff to maintain a safe and welcoming environment.

In this role you respond to alarms, control access to sensitive areas, and prepare clear incident reports for investigations. You will work with hotel teams to enforce fire safety codes and support emergency readiness.

Qualifications

• Stand, walk, bend, and lift items weighing 50-100 pounds.
• Previous security experience is preferred, often in high-end hotels.
• Working knowledge of local laws, fire codes, and emergency procedures.
• Ability to remain calm and professional in high-stress situations.

Responsibilities

• Patrol the hotel property (guest areas, back-of-house, perimeter) in all weather conditions.
• Monitor CCTV and other surveillance equipment to detect suspicious activity.
• Respond as first responder to safety, fire, and medical incidents.
• Manage access control by verifying staff and visitor IDs and controlling entry to sensitive areas.
• Prepare detailed incident reports and daily logs for investigations, police, or insurance purposes.
• Ensure compliance with hotel safety codes (e.g., OSHA) and assist guests and employees with safety-related concerns.

Skills

Strong communication

Observation

Interpersonal skills

Education

Security guard license

Job description

IHG Hotels & Resorts in New Orleans is seeking a Security Officer to patrol the hotel property, monitor CCTV, and deter suspicious activity. You will engage with guests and staff to maintain a safe and welcoming environment.

In this role you respond to alarms, control access to sensitive areas, and prepare clear incident reports for investigations. You will work with hotel teams to enforce fire safety codes and support emergency readiness.