Hospitality Security Officer — Calm, Customer‑Focused

HRI Hospitality; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

HRI Hospitality in New Orleans is seeking a Security Officer to maintain a safe environment for guests and staff at Homewood Suites New Orleans French Quarter. You will patrol, monitor systems, respond to incidents, and assist with safety concerns while upholding hospitality standards.

The role requires calm decision-making, strong communication, and a professional, guest-focused approach. Evening to overnight shifts are required, with holiday coverage as needed.

Qualifications

• College degree or High School Diploma with related experience preferred.
• Strong observational and problem-solving skills.
• Ability to remain calm and make sound decisions in high-stress situations.
• Clear verbal and written communication; professional demeanor.

Responsibilities

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergencies and document actions.
• Assist guests and employees with safety-related concerns or escorts when needed.
• Enforce hotel policies with professionalism and hospitality.
• Complete shift reports and incident documentation.
• Coordinate with local law enforcement and emergency responders when necessary.
• Conduct routine safety inspections and support loss prevention efforts.

Skills

Observational skills

Decision making under pressure

Clear communication

Customer service mindset

Security systems knowledge

Physical stamina

Education

College degree

High School Diploma with related experience

Job description

HRI Hospitality in New Orleans is seeking a Security Officer to maintain a safe environment for guests and staff at Homewood Suites New Orleans French Quarter. You will patrol, monitor systems, respond to incidents, and assist with safety concerns while upholding hospitality standards.

The role requires calm decision-making, strong communication, and a professional, guest-focused approach. Evening to overnight shifts are required, with holiday coverage as needed.