Hotel Security Lead – Evening Shift

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 48,000 - 65,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte are seeking a dependable Security Supervisor to lead the Security team and ensure a safe, welcoming environment for guests and associates.

Evening availability is required. You will supervise Security Officers, coordinate patrols, respond to incidents, assist investigations, and train staff on emergency procedures and guest service standards.

Previous supervisory experience and CPR/First Aid training preferred.

Qualifications

• Minimum lifting 20 pounds.
• Must have working knowledge of hotel operations and safety procedures.
• CPR and First Aid training required.
• Previous security supervisory experience preferred.

Responsibilities

• Supervise and direct Security Officers, including patrol assignments and shift coverage.
• Patrol guest, back-of-house, parking, and common areas for safety concerns.
• Respond to incidents, disturbances, medical emergencies, theft, and damage.
• Assist investigations by gathering information and documenting incidents.
• Review incident and accident reports for accuracy and timeliness.
• Support emergency procedures including evacuations and medical responses.
• Coordinate with hotel leadership, responders, and law enforcement as needed.
• Maintain security logs, key-control records, incident reports, and lost-and-found docs.
• Assist with training and onboarding of Security Officers.
• Monitor performance and report concerns to Director of Security/HR.
• Serve as primary security contact during shifts in absence of senior leadership.
• Respond to guest requests politely while maintaining confidentiality.

Skills

Security supervision

Patrol operations

Emergency procedures

Communication

People management

Job description

Le Méridien Charlotte and Sheraton Charlotte are seeking a dependable Security Supervisor to lead the Security team and ensure a safe, welcoming environment for guests and associates.

Evening availability is required. You will supervise Security Officers, coordinate patrols, respond to incidents, assist investigations, and train staff on emergency procedures and guest service standards.

Previous supervisory experience and CPR/First Aid training preferred.