Security Supervisor

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 48,000 - 65,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte are seeking a dependable Security Supervisor to lead the Security team and ensure a safe, welcoming environment for guests and associates.

Evening availability is required. You will supervise Security Officers, coordinate patrols, respond to incidents, assist investigations, and train staff on emergency procedures and guest service standards.

Previous supervisory experience and CPR/First Aid training preferred.

Qualifications

• Minimum lifting 20 pounds.
• Must have working knowledge of hotel operations and safety procedures.
• CPR and First Aid training required.
• Previous security supervisory experience preferred.

Responsibilities

• Supervise and direct Security Officers, including patrol assignments and shift coverage.
• Patrol guest, back-of-house, parking, and common areas for safety concerns.
• Respond to incidents, disturbances, medical emergencies, theft, and damage.
• Assist investigations by gathering information and documenting incidents.
• Review incident and accident reports for accuracy and timeliness.
• Support emergency procedures including evacuations and medical responses.
• Coordinate with hotel leadership, responders, and law enforcement as needed.
• Maintain security logs, key-control records, incident reports, and lost-and-found docs.
• Assist with training and onboarding of Security Officers.
• Monitor performance and report concerns to Director of Security/HR.
• Serve as primary security contact during shifts in absence of senior leadership.
• Respond to guest requests politely while maintaining confidentiality.

Skills

Security supervision

Patrol operations

Emergency procedures

Communication

People management

Job description

Description

Join the team at Le Méridien Charlotte and Sheraton Charlotte! We’re looking for a dependable, service-focused Security Supervisor to help lead our Security team and ensure a safe, welcoming environment for our guests and associates.

If you’re ready to lead, support, and make an impact, we’d love to hear from you!

Schedule: Evening availability is required.

Key Responsibilities

• Supervise and provide day-to-day direction to Security Officers, including patrol assignments, post coverage, and shift responsibilities.
• Patrol guest areas, back-of-house areas, parking areas, and common spaces to identify and address safety or security concerns.
• Respond to guest and associate incidents, disturbances, medical emergencies, theft, property damage, and other security-related situations.
• Assist with investigations by gathering information, interviewing appropriate individuals, and ensuring incidents are properly documented and escalated.
• Review incident and accident reports for accuracy, completeness, and timely submission.
• Support emergency response procedures, including fire prevention, evacuations, medical emergencies, severe weather, and other emergency situations.
• Coordinate with hotel leadership, emergency responders, and law enforcement when appropriate.
• Maintain required security documentation, including security logs, key-control records, incident reports, and lost-and-found documentation.
• Assist with training, coaching, and onboarding Security Officers on department procedures, emergency protocols, reporting expectations, and guest service standards.
• Monitor Security Officers’ performance and communicate attendance, conduct, performance, or procedural concerns to the Director of Security and/or Human Resources as appropriate.
• Serve as the primary security contact during assigned shifts when senior Security leadership is not present, escalating significant incidents or concerns as appropriate.
• Respond to guest requests and concerns in a courteous, professional, and timely manner while maintaining confidentiality of sensitive information.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Minimum pulling of 20 pounds.
• Must have a working knowledge of hotel departments, operations, and functions as they relate to safety, security, emergency response, and guest service.
• Must maintain a working knowledge of applicable federal, state, and local safety and security requirements, hotel emergency procedures, and company policies relevant to the position.
• Must have a knowledge of mathematical and computer skills.
• Previous security, loss prevention, law enforcement, military, or related hotel experience preferred. Previous supervisory or leadership experience preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required and first aid training required.
• Additional language ability preferred.
• Other duties may be assigned.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.