On-Call Hotel Security & Guest Experience

The Crescent Hotels Group; Charlotte (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

The Crescent Hotels Group is seeking an On-Call Security Guard to help maintain a safe, welcoming environment for guests and associates at our Charlotte hotel.

You’ll conduct regular patrols, monitor security systems, respond to emergencies, and communicate clearly with team members while upholding hospitality standards and guest privacy. This role rewards dependability, calm problem solving, and a professional demeanor on every shift.

Qualifications

• Must be English-speaking with clear and respectful communication.
• Regular walking/standing and physical duties required (stairs, patrols).
• Dependable and reliable with flexible on-call coverage.

Responsibilities

• Conduct regular foot patrols through hotel interior and perimeter.
• Monitor security systems and watch for unusual activity or hazards.
• Respond to security and safety hotline calls with priority when needed.
• Communicate clearly with supervisors and team using radios.
• Respond to emergencies such as fires, disturbances, or threats.
• Assist guests with security-related concerns (e.g., door locks).
• Observe and report suspicious activity; stay professional and calm.

Skills

Dependable

Observant

Calm under pressure

Guest-focused

Professional

Strong communicator

Team player

Adaptable

Safety-minded

Job description

The Crescent Hotels Group is seeking an On-Call Security Guard to help maintain a safe, welcoming environment for guests and associates at our Charlotte hotel.

You’ll conduct regular patrols, monitor security systems, respond to emergencies, and communicate clearly with team members while upholding hospitality standards and guest privacy. This role rewards dependability, calm problem solving, and a professional demeanor on every shift.