Hotel Security & Guest Safety Specialist

Reitmr; San Juan (PR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with Company/

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Referral Incentive

Development Programs

Milestone Incentive

Job summary

Sonesta International Hotels is seeking a Security Officer responsible for guest, employee and visitor safety, protecting hotel assets, and enforcing security policies across operations. The role includes fire prevention, safety checks, investigations, and incident resolution in a fast-paced hotel environment.

duties include patrols, monitoring for theft, incident reporting, and assisting guests with safety inquiries.

Qualifications

• Regular and punctual attendance.
• Ability to adhere to grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures (fire, crowd control, inclement weather, bomb threats).
• Ability to operate emergency equipment (fire extinguishers, wheel chairs, respirators).
• Ability to lift, carry, and store in overhead areas approximately 50 lbs.
• Ability to lift and move an immobilized adult in an emergency.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Performs security functions including fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents on the property.
• Prevents losses of company and guest property due to thefts, burglary, pilferage, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on security and safety related inquiries.
• Resolves guest and employee safety concerns.
• Conducts floor patrols during duty, checks doors/windows, and secures facilities after hours.
• Monitors activities to detect thefts and other criminal activities.
• Completes associates forms/reports related to accidents or issues.
• Reports hotel deficiencies to appropriate departments for repair.
• Performs other duties as assigned by Management.

Skills

Customer service

Observation skills

Emergency procedures

De-escalation

Communication

Teamwork

Job description

Sonesta International Hotels is seeking a Security Officer responsible for guest, employee and visitor safety, protecting hotel assets, and enforcing security policies across operations. The role includes fire prevention, safety checks, investigations, and incident resolution in a fast-paced hotel environment.

duties include patrols, monitoring for theft, incident reporting, and assisting guests with safety inquiries.