Hotel Security & Guest Safety Specialist

Pacific Hospitality Group; Koloa (HI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part - 

Job summary

Pacific Hospitality Group is seeking a guest services professional for Ko’a Kea Hotel & Resort in Hawaii. The role focuses on warm hospitality, guest relations, safety, and timely responses to guest needs.

You will monitor guest areas, assist with communications, and support emergency procedures with leadership. The position requires strong English communication, basic computer skills, and the ability to multi-task in a fast-paced hotel environment.

Qualifications

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
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Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.
• Warn or eject those persons that create disturbances on the property.
• Transmit and receive messages using all communication avenues.
• Supervises all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
• Responds to any guest or associate accident and documents all the details of the event.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/her self (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.

Skills

English language

Guest relations

Computer skills

Microsoft Office

PMS software

Team player

Multi-tasking

Physical ability

Education

High school education

Tools

PMS software

Microsoft Office

Job description

Pacific Hospitality Group is seeking a guest services professional for Ko’a Kea Hotel & Resort in Hawaii. The role focuses on warm hospitality, guest relations, safety, and timely responses to guest needs.

You will monitor guest areas, assist with communications, and support emergency procedures with leadership. The position requires strong English communication, basic computer skills, and the ability to multi-task in a fast-paced hotel environment.