Hotel Security Supervisor: Protect Guests & Lead Response

The-Kahala-Hotel-; East Honolulu (HI); On-site; USD 28,000 - 41,000; Full time

Job summary

The Kahala Hotel & Resort in Honolulu is seeking a Security Officer to safeguard guests, staff, and property across all hotel areas. The role includes continuous patrols of public and back-of-house spaces, enforcing security policies, responding to emergencies, and supporting loss prevention and safety initiatives.

You will document incidents, coordinate with department heads, operate CCTV and access controls, and assist with first aid when needed.

Qualifications

• Previous experience in law enforcement and/or security.
• Minimum of one year supervisory experience in a resort or similar environment.
• CPR/First Aid/AED certification required.
• Valid Hawaii Security Guard Card.
• Strong written and verbal communication skills.
• Ability to work flexible schedules, including nights and weekends.

Responsibilities

• Patrol all hotel areas to deter unauthorized access and ensure guest safety.
• Enforce security policies and procedures across departments.
• Discreetly verify credentials of individuals who appear suspicious.
• Document and investigate incidents, maintain logs and reports.
• Respond to emergencies and coordinate with emergency services.
• Operate CCTV and access control systems; monitor and report.
• Assist with guest room safes, keys, and electrical/security equipment.
• Support loss prevention efforts and liaise with HR for incidents.

Skills

Communication skills

Calm under pressure

Report writing

Attention to detail

Tools

Microsoft Word

Excel

CCTV operation

Fire alarm panel operation

Job description

The Kahala Hotel & Resort in Honolulu is seeking a Security Officer to safeguard guests, staff, and property across all hotel areas. The role includes continuous patrols of public and back-of-house spaces, enforcing security policies, responding to emergencies, and supporting loss prevention and safety initiatives.

You will document incidents, coordinate with department heads, operate CCTV and access controls, and assist with first aid when needed.