Hotel Security & Guest Experience Leader

Royal Sonesta San Juan in; Carolina (PR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Vacation

Hotel Discounts

Educational Assistance

Referral Incentive

Life Insurance

Employee Perks

Job summary

Sonesta International Hotels is seeking a Security Officer for our Puerto Rico properties. The role protects guests, employees and assets, conducts patrols, investigates incidents, and enforces security policies across the hotel.

You will monitor access, respond to emergencies, and uphold high service standards while maintaining a safe, welcoming environment for all visitors and staff.

Qualifications

• Regular and punctual attendance.
• Ability to stand and walk for long periods.
• Ability to understand and execute safety procedures.
• Ability to work mornings, evenings, weekends and holidays.

Responsibilities

• Deliver Sonesta Service and uphold G.U.E.S.T. standards in all guest interactions.
• Perform security functions including patrols, safety checks and incident investigations.
• Prevent losses and maintain a safe environment for guests and colleagues.
• Respond to safety inquiries and resolve security-related guest concerns.
• Prepare reports for accidents or issues on the premises.

Skills

Customer service

Observation

Emergency procedures

Fire safety

Patrols

Job description

Sonesta International Hotels is seeking a Security Officer for our Puerto Rico properties. The role protects guests, employees and assets, conducts patrols, investigates incidents, and enforces security policies across the hotel.

You will monitor access, respond to emergencies, and uphold high service standards while maintaining a safe, welcoming environment for all visitors and staff.