Guest-Focused Hotel Security Officer

Sonesta Hotels International Corporation in; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Security Officer to help protect guests, employees, visitors, and hotel property while delivering professional hospitality. The role suits someone who stays calm under pressure, is observant, and passionate about safety and guest service.

You will patrol, monitor, and respond to incidents, while coordinating with hotel leadership to support seamless operations and guest satisfaction.

Qualifications

• Experience in security or hospitality preferred.
• Strong communication and guest-service orientation.
• Ability to stay calm under pressure and respond quickly to incidents.

Responsibilities

• Patrol hotel property and public areas to maintain a safe, welcoming environment.
• Monitor activity and security systems; respond to safety concerns promptly.
• Assist guests and team members with directions and safety questions.
• Document incidents and update security logs per procedures.
• Coordinate with Front Office, Engineering, and Housekeeping to support operations.

Skills

Communication skills

Interpersonal skills

Problem solving

Calm under pressure

Guest service

Job description

Sonesta Hotels International Corporation is seeking a Security Officer to help protect guests, employees, visitors, and hotel property while delivering professional hospitality. The role suits someone who stays calm under pressure, is observant, and passionate about safety and guest service.

You will patrol, monitor, and respond to incidents, while coordinating with hotel leadership to support seamless operations and guest satisfaction.