Hotel Sales & Events Growth Manager

Concord Hospitality Enterprises; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Short/Long-term disability

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Sales Manager in Durham, NC to provide top-tier service to clients and internal partners, grow hotel business, and manage complex group events from inquiry to post-event analysis.

You will forecast revenues, learn the hotel’s offerings, and drive activity and revenue goals through proactive outreach and alliance with teams. This role sits at the heart of Concord’s client-driven growth.

Qualifications

• Experience in hotel sales or account management preferred.
• Strong communication and negotiation skills.
• Ability to work cross-functionally with internal teams.

Responsibilities

• Provide high level customer service to internal partners and external clients.
• Respond quickly and professionally to all partners and customers with clear communication representing Concord Hospitality.
• Demonstrate time management, self-motivation and proactive planning with attention to detail.
• Maintain existing accounts and develop new business for the hotel.
• Coordinate pre-event, event, and post-event details including room blocks, space, concessions, contracts, BEOs, billing, and other event reports.
• Attend customer functions as needed.
• Forecast group rooms and F&B revenues and understand strategies to maximize revenue and space.
• Learn hotel F&B products, function space, AV, and other event details.
• Achieve sales activity and revenue goals via calls, tours and appointments.
• Utilize digital sales systems and processes (Delphi, CI/TY, PMS) to support sales strategies.
• Participate in internal meetings, reporting, planning and training.
• Collaborate with team to foster unity and drive toward goals; support career development.

Job description

Concord Hospitality Enterprises is seeking a Sales Manager in Durham, NC to provide top-tier service to clients and internal partners, grow hotel business, and manage complex group events from inquiry to post-event analysis.

You will forecast revenues, learn the hotel’s offerings, and drive activity and revenue goals through proactive outreach and alliance with teams. This role sits at the heart of Concord’s client-driven growth.