Hotel Sales Coordinator — Groups & Client Relations (On-site)

TPG Hotels & Resorts; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Sick Days

Vacation Pay

401K matching

Holiday Pay

Marriott discount

Free garage parking

Free gym membership

Job summary

Renaissance Allentown is seeking a Sales Coordinator to provide administrative and operational support to the Sales Department and assist the Director of Sales & Marketing with day-to-day activities. You will coordinate group business, maintain sales information, communicate with clients and hotel departments, and help ensure a positive guest and client experience.

Responsibilities include handling group bookings, rooming lists, VIP arrivals, and preparing reports and meeting materials.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Basic computer proficiency, including Microsoft Office.
• Previous hotel, sales, or administrative experience preferred.
• Experience with hotel sales or property-management systems is a plus.

Responsibilities

• Provide administrative support to the Director of Sales & Marketing and Sales Managers.
• Assist with group bookings, rooming lists, group pickup information, VIP arrivals, and special requests.
• Maintain accurate and organized sales files, contracts, correspondence, and other documentation.
• Enter and update group and client information in hotel sales systems.
• Prepare reports, welcome letters, meeting materials, correspondence, and other sales documents.
• Monitor upcoming groups and communicate important information to appropriate hotel departments.
• Assist with client communication, follow-up, and coordination of group details.
• Answer telephone calls and emails professionally and respond to client and guest inquiries.
• Assist with Sales meetings, including preparing materials and taking meeting minutes as needed.
• Work closely with other hotel departments to ensure group and event information is communicated accurately and timely.
• Provide friendly, professional service to clients, guests, and team members.
• Assist with general organization and daily operation of the Sales Department.
• Perform other duties as assigned.

Skills

Organizational skills

Written and verbal communication

Customer service

Multitasking

Teamwork

Independent work

Microsoft Office

Hotel sales experience

Education

High school diploma or equivalent

Tools

Property management systems

Microsoft Office

Job description

Renaissance Allentown is seeking a Sales Coordinator to provide administrative and operational support to the Sales Department and assist the Director of Sales & Marketing with day-to-day activities. You will coordinate group business, maintain sales information, communicate with clients and hotel departments, and help ensure a positive guest and client experience.

Responsibilities include handling group bookings, rooming lists, VIP arrivals, and preparing reports and meeting materials.