Hotel Sales Coordinator — Drive Revenue & Bookings

Hilton Garden Inn Rock Hill

Rock Hill (SC)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Job summary

Raines Co. is seeking a Sales Coordinator to support the sales and marketing team in optimizing revenue and bookings for the hotel. The role emphasizes administrative efficiency, liaison with guests and clients, and handling proposals, invoices, and CRM data.

A background in hotel operations with MS 365 and PMS familiarity helps drive successful venue bookings. Two years in a hotel setting and a high school diploma are required, while an Associate or Bachelor’s degree in business or marketing is

Qualifications

Two years of progressive experience in a hotel environment.
Experience in administrative functions, telephone, email and filing systems.
Experience with Delphi FDC, Sales Pro, brand's PMS and/or sales related applications a plus.
Proficient in Microsoft 365 or similar computer applications.
Minimum High School Diploma or Equivalent.
Associate’s and/or Bachelor’s degree in business, marketing or related field preferred.

Responsibilities

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with standards and regulations to encourage safe and efficient hotel operations.
Keep immediate supervisor informed of all matters requiring their attention.
Correspond with prospects and clients and answer any questions about the hotel’s venue options, rates, room types, packages or promotions.
Send proposals and/or invoices accurately, timely and professionally.
Perform research functions on competitive hotels, venues, clients, trends and prospects.
Gather and assemble sales collateral and correspond with clients.
Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.