Sales coordinator

Fairfield Inn & Suites; Wisconsin Dells (WI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Fairfield Inn & Suites is seeking a Sales Manager to plan, book, service, and coordinate guest room blocks and group meetings to help the hotel meet revenue goals. This role offers growth opportunities within the hotel sales team.

Responsibilities include managing group bookings, preparing proposals and contracts, and ensuring client needs align with space and catering. Strong communication and organizational skills are essential for success.

Qualifications

• Excellent customer service and communication skills.
• Demonstrates independent problem-solving and process improvements.
• Strong integrity and discretion in handling information.

Responsibilities

• Handle bookings and manage Small Meetings and Groups.
• Book business according to the hotel’s budget and sales goals.
• Manage group room blocks and rooming lists; optimize inventory and revenue.
• Assist with follow-up on cut-off dates, billing and logistics for incoming groups.
• Write proposals, contracts and Banquet Event Orders.
• Coordinate with clients to align meetings with catering, space and rooms.
• Maintain CRM records and run sales reports and deadlines.
• Develop, negotiate, book and service new and repeat business.
• Participate in weekly sales meetings and trainings.

Skills

Customer service

Communication

Problem solving

Integrity

Tools

Microsoft Office

Excel

Word

Job description

Our team is growing! We’re looking for a strategic, responsible, and disciplined individual to fill the Sales Manager role.

The Sales Manager will be a vital part of the Hotel Sales Team. Their primary role is to plan, book, service and coordinate guest rooms blocks and group meetings to enable the hotel to meet and/or exceed revenue goals. This position offers growth opportunity.

Responsibilities

Handle bookings and all aspects of managing Small Meetings and Groups within assigned markets.

Work to book business according to the hotel’s budget and sales goals.

Manage all group room blocks and rooming lists while working to optimize inventory and maximize revenue.

Assist with follow-up on cut-off dates, billing and other logistical requirements for incoming groups and events. Collaborates with all operational departments to communicate group details.

Write proposals, contracts and Banquet Event Orders.

Work with clients to ensure planned meetings and events align with their needs including catering, function space and guest rooms.

Liaise with each department to ensure meetings and events match the clients’ requirements.

Maintain accurate, legible records and files in the Customer Relations Management System (CRM).

Execute assigned sales reporting and ensure all deadlines are met.

Develop, negotiate, book and service new and repeat business.

Participate in weekly business review meeting, training and other sales-related meetings.

Other responsibilities as assigned, responsibilities are subject to change.

Skills

Excellent customer service, oral and written communication skills.

Demonstrates independent problem-solving skills and identify process improvements needed.

Strong knowledge of Microsoft Office, Excel and Word.

Strong work ethic and professional focus; High level of integrity and discretion.

Experience

Past hotel sales experience preferred 2 - 3 years with in hospitality industry.

Maintains a professional attitude while working with clients and staff.

Superb communication skills and strong attention to detail while working with clients and other members of staff.

Excellent organizational and leadership skills would be an asset.

Ability to be flexible and work under pressure to meet tight deadlines.

Ability to think strategically and develop creative solutions.

Ability to build relationships and maintain positive working relationships with both clients and staff.

Salary based on experience.

Benefits available after 90 days.