Hotel Rooms Operations Lead: Guest Service & Profitability

Sheraton Harrisburg Hershey; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality management company is seeking a Hotel Rooms Operations Manager in Harrisburg, PA. The role involves overseeing daily operations of the hotel's rooms division, ensuring guest satisfaction and operational efficiency. Responsibilities include managing Front Office and Housekeeping departments, handling guest issues, and financial management. Candidates should have a high school diploma with relevant experience, strong leadership skills, and proficiency in hotel management systems.

Qualifications

• High school diploma or 2+ years of experience in Hospitality/Business.
• Proven experience in hotel operations.
• Strong leadership and guest service skills.

Responsibilities

• Manage Front Office and Housekeeping to ensure seamless service.
• Handle guest issues and implement service recovery plans.
• Inspect rooms and common areas for cleanliness.

Skills

Leadership

Communication

Guest service

Conflict resolution

Education

High school diploma or 2-year degree in Hospitality/Business

Tools

Hotel property management systems (PMS)

Scheduling software

Job description

A leading hospitality management company is seeking a Hotel Rooms Operations Manager in Harrisburg, PA. The role involves overseeing daily operations of the hotel's rooms division, ensuring guest satisfaction and operational efficiency. Responsibilities include managing Front Office and Housekeeping departments, handling guest issues, and financial management. Candidates should have a high school diploma with relevant experience, strong leadership skills, and proficiency in hotel management systems.