Hotel Room Attendant: Elevate Rooms & Guest Experience

Hotel Northland, Autograph Collection; Green Bay (WI); Vor Ort; USD 16.531.000 - 20.664.000; Vollzeit

Benefits dieser Stelle

Two complimentary meals per workday

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Zusammenfassung

First Hospitality is seeking a Room Attendant for Hotel Northland, Autograph Collection in Green Bay, Wisconsin. The role focuses on cleaning and styling guest rooms and public areas to brand standards, addressing guest requests, and supporting the Guest Services team to resolve issues.

You will maintain professional conduct, uphold hotel emergency procedures, and take on additional tasks as directed by leadership. Join a team dedicated to delivering a welcoming guest experience.

Qualifikationen

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in the primary language(s) used in the workplace.

Aufgaben

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral to ensure all items are available for guest use according to brand standards.
• Take a proactive approach to preventing guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership of resolving guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Kenntnisse

Effective communication

Verbal communication

Written communication

Guest service orientation

Jobbeschreibung

First Hospitality is seeking a Room Attendant for Hotel Northland, Autograph Collection in Green Bay, Wisconsin. The role focuses on cleaning and styling guest rooms and public areas to brand standards, addressing guest requests, and supporting the Guest Services team to resolve issues.

You will maintain professional conduct, uphold hotel emergency procedures, and take on additional tasks as directed by leadership. Join a team dedicated to delivering a welcoming guest experience.