Rooms Director

Hotel Leveque; Green Bay (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Northland, Autograph Collection, a First Hospitality property in Green Bay, seeks a Rooms Director to oversee front office, engineering, and housekeeping operations. You will hire, train, and retain a best-in-class team, address guest concerns, and uphold a diverse, inclusive culture across all hotel leaders.

The role requires 5+ years in hotel operations management, a bachelor’s degree or equivalent, and the ability to lead a high-performing team in a luxury setting.

Qualifications

• 5+ years of hotel operations management.
• Bachelor’s degree or equivalent experience required.
• Experience with Opera PMS is preferred.
• Valid driver’s license.

Responsibilities

• Proactively address guest concerns by ensuring appropriate amenities and service offerings.
• Control purchasing to manage expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all guests and associates.
• Lead the hotel team by example and uphold company culture.
• Communicate with housekeeping and front desk to ensure supplies and tools are available.
• Listen to guests and address their concerns empathetically.
• Maintain professionalism aligned with brand and company expectations.
• Know and communicate hotel emergency procedures during emergencies.

Skills

Communication

Administrative skills

Microsoft Office

Language proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Opera PMS

Job description

Join our award winning team to inspire elevated guest experiences.

Compensation: $65,000 to $85,000 per year

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Rooms Director is responsible for the overall operation of the hotel specifically front office, engineering, and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Rooms Director is responsible for leading hiring, training, and retention efforts. A successful Rooms Director will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 5+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with Opera PMS is preferred
• Valid driver’s license

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Embrace Downtown Green Bay From Our Historic Hotel

Hotel Northland, Autograph Collection has been a cornerstone of Green Bay since 1924, blending timeless elegance and modern amenities. With nearly a century of service, our hotel in downtown Green Bay, WI, continues to embody Midwest charm while adapting to meet the needs of today’s travelers. Guests are welcomed into beautifully designed rooms featuring pillowtop beds, and complimentary WiFi with many offering picturesque views of downtown Green Bay. Wake up refreshed from our pet-friendly hotel in Green Bay, WI and explore the vibrant city, including nearby shops, restaurants, museums, and the KI Convention Center. Enjoy an upscale breakfast in The Walnut Room or a casual upscale meal at Poke the Bear. Host memorable events in our versatile meeting spaces, highlighted by the stunning Crystal Ballroom with its art deco design. At Hotel Northland, we seamlessly connect the rich heritage of our past with the vibrant energy of the present, making our Green Bay hotel in WI a premier destination.