Hotel Restaurant Supervisor

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking an experienced Restaurant Supervisor to lead daily operations at a casual dining restaurant. This role involves overseeing staff, ensuring compliance with health codes, and enhancing guest experiences. The ideal candidate will have a strong background in customer service and staff management, with the ability to handle conflicts and maintain high service standards. Join a dynamic team where your contributions will directly impact guest satisfaction and operational success. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you.

Benefits

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Life insurance

Paid vacation time

Referral bonus program

Qualifications

• 1 year experience in a Restaurant Supervisory role required.
• Strong management and customer service skills are essential.

Responsibilities

• Manage daily service operations at the restaurant.
• Ensure staff are trained and adhere to service standards.
• Handle customer complaints and ensure satisfaction.

Skills

Customer Service

Staff Management

Conflict Resolution

Scheduling

Education

High School Diploma

Hospitality Management Degree

Job description

Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Overview:

We are looking for an experienced and energetic Restaurant Supervisor to assist the Hotel Manager in overseeing the daily service operations at Holiday Inn KCI’s casual dining restaurant, Burger Theory!

Primary Duties and Responsibilities:

Manage service aspects in food and beverage assigned areas and events.

Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics.

Confirm that all service staff are in proper uniform and adhere to appearance standards each shift.

Oversee the management and training of restaurant staff; ensure all required training is completed for all new service staff within the required time frame.

Create, maintain, and distribute weekly staff schedules; communicate changes as necessary.

Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".

Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.

Evaluate and supervise staff performance; carry out disciplinary action as needed per the Human Resources Department.

Prepare and place weekly beverage product orders.

Ensure restaurant is in compliance with franchise product and service standards; ensure restaurant complies with all local, county and state health codes.

Ensure that all restaurant facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume; notify maintenance department of any repair needs.

Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner.

May serve as Kitchen Manager on duty as needed.

Other duties as assigned.

Qualifications and Requirements:

1 year of experience in a Restaurant Supervisory role required.

Schedule (may vary):

This position will work a majority of night shifts, with some morning shifts as needed. May require a split shift on Saturdays/Sundays as needed.

Evening Shift

Holidays

Overtime

Weekend availability

Benefits:

Health Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Vacation Time

Employee Discount Program

Referral Bonus Program