Guest Experience Host – Front of House

TheCentralHotelHarrisburg; Harrisburg (Dauphin County); On-site; USD 17,000 - 25,000; Full time

Job summary

TheCentralHotelHarrisburg seeks a courteous restaurant server to provide guests with friendly, attentive service in our on-site dining venue. You will take orders, deliver courses, and ensure accurate checks and timely service.

This role emphasizes guest satisfaction, upselling beverages and meals, maintaining cleanliness, and upholding safety standards. A high school diploma and prior banquet service experience are preferred, with weekend and holiday flexibility.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with guests and team members in a professional manner.
• Learn safety, emergency and accident prevention policies and procedures.

Responsibilities

• Maintain guest privacy and safety at all times.
• Participate in pre- and post-shift meetings.
• Welcome guests with a warm smile.
• Accurately process guest orders and prepare itemized checks including tax.
• Maintain high standards of quality, service and cleanliness in the restaurant.
• Upsell food and beverage service where appropriate.
• Clear and reset tables after each course or meal.
• Listen to guest requests and resolve issues politely.
• Promote hotel services such as guest rooms and events.
• Present a professional appearance and positive attitude.
• Perform other duties as assigned.

Skills

Guest service

Communication

Professional demeanor

Safety awareness

Flexibility

Education

High school diploma or equivalent

Job description

TheCentralHotelHarrisburg seeks a courteous restaurant server to provide guests with friendly, attentive service in our on-site dining venue. You will take orders, deliver courses, and ensure accurate checks and timely service.

This role emphasizes guest satisfaction, upselling beverages and meals, maintaining cleanliness, and upholding safety standards. A high school diploma and prior banquet service experience are preferred, with weekend and holiday flexibility.