Banquet Server - Hilton - Harrisburg, PA

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 3,000 - 5,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Career Growth Opportunities

Reduced Room Rates

401(k) with company match

Flexible schedule

Job summary

A hospitality management company is seeking a Banquet Server for the Hilton Harrisburg in Harrisburg, PA. This role involves setting up and serving food, maintaining cleanliness, and providing excellent customer service during events. Candidates should have a high school diploma and two years of banquet service experience. The position offers flexible hours and the opportunity to grow within a values-driven organization offering a range of benefits including medical coverage and a 401(k) plan.

Qualifications

• Knowledge of food service and hotel services.
• Ability to set up and serve food efficiently.
• Strong communication skills with guests and team.

Responsibilities

• Serve and set up food for banquet functions.
• Clean and maintain station during service.
• Greet guests and respond to requests.

Skills

Food service knowledge

Communication skills

Customer service

Education

High school diploma or equivalent

Two years hotel banquet service experience

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for the Hilton Harrisburg in Harrisburg, PA.

POSITION SUMMARY:

SERVE, SET-UP AND CLEAN-UP FOOD PREPARATION FOR ALL BANQUET FUNCTIONS.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

The position requires performing the following essential job functions, with or without reasonable accommodation.

• Read BEO and know how to complete a set‑up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guests per established policies and procedures.
• Greet guests and respond to requests.
• Serve food and beverage service to guests consistently throughout the banquet.
• Use proper in‑room clearing and aisle tray break‑down buffet or other special food service tables and equipment.
• Assist banquet captain in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Follow all guest check and money‑handling procedures when serving a‑la‑carte and beverage orders.
• Complete assigned side work.
• Hours: flexible; scheduled days and times may vary based on need.
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

OTHER DUTIES:

• Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
• Know and use “suggestive selling” techniques.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES:

• Requires a working knowledge of food service and hotel’s services, policies and operations. Working knowledge is generally learned on‑the‑job.
• Moderate vision necessary to view set‑up and serving guests.
• Moderate speech communication skills to communicate with supervisor, co‑workers and guests.
• Moderate literacy necessary to read and understand instructions on BEOS.
• Be able to read and communicate clearly.
• No driving required.

DESIRED SOFTWARE PROFICIENCIES: NONE

SUPERVISORY RESPONSIBILITIES: NONE

EDUCATION / EXPERIENCE:

• High school diploma or equivalent preferred.
• Two years hotel banquet food/ beverage service experience preferred.
• Customer service experience preferred.
• Ramp certification within 30 days of hire.

PHYSICAL REQUIREMENTS:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

• Sitting rare
• Walking constant
• Climbing stairs frequent
• Crouching/bending/stopping frequent
• Reaching frequent
• Grasping constant
• Pushing/pulling frequent
• Near vision constant
• Far vision constant
• Hearing constant
• Talking constant
• Smell occasional
• Taste rare
• Lifting/carrying (# lbs) frequent – up to 50 lbs.
• Travel rare

• Lifting trays, dish racks, glass racks, etc. - 20-40 lbs.
• Pushing carts, queen marys, hotbox, portable bar - 50-100 lbs.
• Carrying trays, dish racks, glass racks, etc. using both hands. - 20-40 lbs.
• Bending/kneeling - ability to bend to lower‑level cabinets and lift trays.
• Mobility - maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• Work inside 95% of 8 hours.

MATERIAL/EQUIPMENT USED:

• Chemicals/agents used: cleaning agents for silver, stainless steel and floor surfaces - 30% of the time.
• Operate coffee machine, ice machine, refrigerator and vacuum cleaners.

Pay: $3.03 / hour plus gratuity

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision (Full Time)
• Vacation & Holiday Pay (Full Time)
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance (Full Time)
• Referral program